Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelcie Broyles

Summary

Hardworking Healthcare Recruiter with 2 years of experience. Adept at maintaining relationships with healthcare professionals. Successful at finding the best in class candidates for various positions. Knowledgeable with medical terminology and cold-calling, as well as various recruitment tools and techniques. Eye for detail and multi-tasking. Strong communication and interpersonal skills and committed to pursuing best practices.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Nurse Recruiter II/Team Lead

Health Carousel
01.2022 - Current
  • Increased candidate placements by developing and maintaining relationships with clients and candidates.
  • Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
  • Advertised job opportunities on social media platforms and job boards.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Created engaging job postings on social media that accurately reflected position requirements while showcasing company culture.
  • Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.
  • Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
  • Enhanced client satisfaction with timely placements of top-tier healthcare professionals in various positions.
  • Maintained comprehensive knowledge of industry trends, market conditions, and competitor activities to maximize recruitment success.
  • Continuously evaluated and refined recruitment strategies based on feedback from clients, candidates, and industry developments to maintain a competitive edge.
  • Worked with healthcare employees to determine specific job qualifications.

Server/Bartender Shift Manager

Taylors Tavern And Restaurant
07.2016 - 12.2021
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Cultivated warm relationships with regular customers.

Bartender

Mug & Tug Tavern
12.2013 - 07.2016
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Cultivated warm relationships with regular customers.

Server

Texas Roadhouse
01.2012 - 12.2013
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Sales Associate/Third Key Holder

PacSun Clothing
06.2009 - 08.2011
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
  • Conducted regular inventory audits to maintain accurate stock counts and prevent loss or theft of merchandise.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Became a Third Key Holder/Shift Lead once I turned 18 in December 2010

Education

High School Diploma -

Southeastern Senior High School
South Charleston, OH
05.2011

Skills

  • Healthcare Industry Knowledge
  • Social Media Recruiting
  • Recruitment
  • Teamwork and Collaboration
  • Excellent Communication
  • Multitasking
  • Adaptability and Flexibility
  • Team building
  • Conflict Resolution
  • Self Motivation
  • Professionalism
  • Attention to Detail
  • Problem-Solving
  • Task Prioritization
  • Goal Setting
  • Continuous Improvement
  • Active Listening
  • Reliability
  • Team Collaboration

Certification

  • Tax-Home Company Training - 3/2024- updated Quarterly

Timeline

Nurse Recruiter II/Team Lead

Health Carousel
01.2022 - Current

Server/Bartender Shift Manager

Taylors Tavern And Restaurant
07.2016 - 12.2021

Bartender

Mug & Tug Tavern
12.2013 - 07.2016

Server

Texas Roadhouse
01.2012 - 12.2013

Sales Associate/Third Key Holder

PacSun Clothing
06.2009 - 08.2011

High School Diploma -

Southeastern Senior High School

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Kelcie Broyles