KELCIE KNIGHT
Groveland,FL
Summary
Outgoing office administrator with several years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.
Overview
7
7
years of professional experience
Work History
Office Administrator
Transworld
Saint Petersburg, FL
01.2025 - Current
- Utilized Sydney CRM to efficiently manage customer and agent information, streamline contract management, and track sales contracts.
- Managed marketing on external platforms, providing insights into progress and potential sales.
- Optimized data, cell reception, and office processes, maintaining meticulous organization and detail orientation.
- Developed and executed effective marketing strategies, enhancing business brokerage services success for small to mid sized companies across Florida.
- Collaborated with top business brokers to design exit and entry strategies, facilitating seamless transitions and enhancing business outcomes.
- Managed office operations, providing proactive support to the sales team for streamlined daily operations and optimal performance.
Travel Specialist I
Avant Healthcare Professionals
Casselberry, FL
09.2022 - 01.2025
- Create travel itineraries and make adjustments to meet client specifications
- Research hotels and airfare options to best meet client needs and expectations
- Address client inquiries and resolve issues and complaints regarding various travel arrangements
- Work on a on call rotation to be able to help with any travel emergencies that occur outside of business hours
- Use Excel, Microsoft Outlook, and ABMS Quickbase daily to keep information updated and in order
- Ask open-ended questions to best understand client needs and determine best travel offerings
- Maintain client profiles, assessed special requests and updated reward program information
Travel Coordinator
Avant Healthcare Professionals
Casselberry, FL
04.2022 - 09.2022
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required
- Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation
- Used Excel, Microsoft Outlook, and ABMS Quickbase daily to keep information updated and in order
NCLEX/Nursing Education Coordinator
Avant Healthcare Professionals
Casselberry, FL
10.2020 - 04.2022
- Connected with enrolled nurses via phone calls and assisted them through personal challenges to ensure they stay on track while studying to become an RN within the program
- Preform daily zoom calls with 10-15 nurses, providing program specifics and expectations
- Used Excel, Microsoft Outlook, and ABMS Quickbase daily to keep information updated and in order
CNA- Certified Nursing Assistant (Trainer)
Scribeamerica
Kissimmee, FL
11.2019 - 10.2020
- Provide telephone and call light support within a bustling hospital environment, relaying information to appropriate personnel
- Work in unisen with nursing staff to provide caring, curative patient care
- Assist patients with bathing, oral care, feeding, toileting, and repositioning (etc), while always focusing on the patients safety and privacy
- Accurately update patient charts and complete applicable forms for nurses, as needed
- Perform blood draws and transport blood to lab, when needed
Shift Supervisor
CVS Pharmacy
Kissimmee, FL
08.2018 - 03.2020
- Managed staff of up to 6 cashiers, mentoring and delegating tasks and projects while overseeing store operations
- Provided excellent customer service, consulting with customers to understand their needs and then suggested products to best meet them
- Continuously classified and filed records, keeping the system efficient and all information organized
- Moved heavy boxes, containers, and pallets with the use of hand trucks and pallet
- Diffused difficult customer situations
- Handled bank interactions and counted registers
Education
High School Diploma -
Valencia College
Orlando, FLSkills
- Administrative and logistical support
- Time Management
- Coaching & Training
- Organization
- Data Entry
- Excel
- Outlook
- In depth phone calls
- Fast learner
- Administrative support
- Clear communication
- Problem-solving
Accomplishments
- Was promoted from Travel Coordinator to Travel Specialist after only 4 months.
- Consistently kept up volume of travel bookings which turn out to be about 80 every 2 weeks.
Timeline
Office Administrator
Transworld
01.2025 - Current
Travel Specialist I
Avant Healthcare Professionals
09.2022 - 01.2025
Travel Coordinator
Avant Healthcare Professionals
04.2022 - 09.2022
NCLEX/Nursing Education Coordinator
Avant Healthcare Professionals
10.2020 - 04.2022
CNA- Certified Nursing Assistant (Trainer)
Scribeamerica
11.2019 - 10.2020
Shift Supervisor
CVS Pharmacy
08.2018 - 03.2020
High School Diploma -
Valencia College
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