Traveling
Kelcie Nyanya
Client Relations Manager
San Diego,CA
Summary
Versatile Client Relations Manager with a background in benefits administration. Aiming to utilize, as well as improve my current knowledge in benefits coordination and finance reconciliation, while learning new practices with a mission-driven team.
Overview
11
11
years of professional experience
2
2
Certificate
Work History
Client Relations Manager
Igoe Administrative Services
San Diego, CA
11.2019 - Current
- Staying up-to-date on changing policies, technologies, service, and state and federal IRS regulations standards
- Adjudicate FSA claims according to client, IRS, and corporate standards
- Conduct weekly meetings with all levels of management and my immediate team
- Self-practicing, and coaching my team to increase individual goals and build client loyalty
- Building and maintaining team morale
- Collaborated with marketing staff to develop promotional materials that increased brand awareness.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Drove customer escalations to resolution by engaging directly with clients
- Conducted audits and reported findings to facilitate research and resolution
Merchandise and Operations Manager
ULTA Beauty
San Diego, CA
06.2016 - 11.2019
- Assisted in exceeding sales goals to reach over 10 million dollars, 1.5 million more than the year prior
- Maximized efficiency during shipment and maintained day to day operations
- Provided leadership guidance for large store resets and inventories
- Provided my team with an open forum for ideas and collaboration
- Created the sales floor marketing layout to maximize sales while maintaining proper aesthetics of the store to showcase the current ad
- Lead and executed weekly store resets under large time restraints
Psychiatric Administrative Assistant
Dr. Robert Baker M.D.
Long Grove, IL
06.2013 - 06.2016
- Supported physician by representing physician; screening and sorting mail, documents, and telephone calls
- Assisted with billing patients and third-party payers
- Prepared medical reports, patient histories, operative notes, manuscripts, referrals, and correspondences
- Organized and maintained office files and records
- Scheduled office luncheons.
Education
High School Diploma -
Zion Benton High
Zion, IL06-2013
Some College (No Degree) - Philosophy
Grossmont College
El Cajon, CASkills
- Meticulous Attention To Detail
- Multitasking
- Creative
- Fast Learner
- Time Management
- Active Listening & Comprehensive Communication
- Continuous Improvement
- Conflict Resolutions
- Team Building
Certification
HIPAA Certified, 2019
Le Wagon - Programming for Everybody, 2021
Interests
Music
Abstract Art
Nail Art
Event Planning
Floral Arrangements
Timeline
Client Relations Manager
Igoe Administrative Services
11.2019 - Current
Merchandise and Operations Manager
ULTA Beauty
06.2016 - 11.2019
Psychiatric Administrative Assistant
Dr. Robert Baker M.D.
06.2013 - 06.2016
High School Diploma -
Zion Benton High
Some College (No Degree) - Philosophy
Grossmont College
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