Kelciee Rose
Las Vegas
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
4
4
years of professional experience
Work History
Store Manager
The Donna Karan Company
11.2019 - 08.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Hired, trained, and mentored new brand reps while continuing to grow and develop current positions to be ready for next.
Store Manager
Francesca's
04.2019 - 12.2019
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Associate Store Manager Operations
Coca-Cola Company Store
03.2017 - 04.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Streamlined inventory management processes with regular audits to maintain optimal stock levels while minimizing shrinkage.
- Optimized product presentation by regularly updating store layouts, signage, and marketing materials in alignment with current merchandising trends.
- Cultivated a culture of accountability and continuous improvement within the team by conducting regular performance evaluations and providing constructive feedback.
- Oversaw store maintenance tasks such as cleaning routines, minor repairs, or coordinating contractors when necessary to maintain a safe shopping environment for customers.
- Analyzed sales data to identify key trends and optimize product assortment for maximum revenue generation potential.
- Managed daily cash handling procedures, including reconciling registers, making bank deposits, and maintaining accurate financial records.
- Increased overall store sales by implementing strategic merchandising plans and visual displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Rotated merchandise and displays to feature new products and promotions. Rotated merchandise to minimize backstock.
Education
Education, Business
Victor Valley College
Victorville, CABusiness
Canyon Springs
Riverside, CA05-2011
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Training, mentoring, and delegating
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Store merchandising
- Shift scheduling
- Maximizing profitability
Timeline
Store Manager
The Donna Karan Company
11.2019 - 08.2021
Store Manager
Francesca's
04.2019 - 12.2019
Associate Store Manager Operations
Coca-Cola Company Store
03.2017 - 04.2019
Education, Business
Victor Valley College
Business
Canyon Springs
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