Hi, I’m
Kelcilyn Sales Asuncion
Summary
Seasoned Onsite Specialist with expertise in surgical procedures, equipment and instrument management, and information technology. Bringing 2.5 years of vast experience providing technical support to resolve common problems such as equipment or instrument malfunction. Comfortable working independently or within team settings paired with excellent analytical and problem-solving capabilities. Focused on consistently exceeding client expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
years of professional experience
Work History
Stryker
Onsite Specialist
03.2021 - Current
Job overview
- Documented and tracked status of inquiries to coordinate appropriate responses and followed-up to verify client satisfaction.
- Utilized available remote access tools to resolve both internal and external customer support requests.
- Cultivated positive relationships with account to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected products to verify proper equipment operation.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Used root-cause analysis and troubleshooting to proactively identify technical and support problems and solutions to prevent future occurrence.
Wilcox Medical Center
Anesthesia Assistant
01.2018 - 03.2022
Job overview
- Maintained and cleaned anesthesia machines by changing soda-lime, refilling vaporizers with anesthetic agents and replacing nitrous, oxygen and air cylinders.
- Stocked anesthesia supplies in anesthetizing locations, fiber optic carts, ploss carts and emergency airway bags.
- Maintained sterile anesthesia supplies within expiration date.
- Followed infection control procedures to maintain cleanliness of anesthesia monitors and apparatuses.
- Assisted anesthesia personnel with insertion and setup of temporary pacemakers, catheters, invasive monitoring lines and central lines for hemodynamic monitoring.
- Operated invasive hemodynamic monitoring equipment, intubation bronchoscopes and ultrasonic scanning devices under direction of licensed anesthesia provider.
- Assisted with transports of invasively monitored O.R. and I.C.U. patients.
- Verified availability of operating room supplies, medications and gases.
- Pretested and calibrated anesthesia delivery systems and monitors.
Wilcox Medical Center
Perioperative Assistant
02.2017 - 01.2018
Job overview
- Assisted in room turn overs
- Restock supplies in rooms
- Put away surgical instruments
- Assisted with transfer of patients from recovery room to operating room, providing care and support.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Gowned and gloved staff to help team prepare for surgeries.
Wilcox Medical Center
Clinical Assistant
10.2015 - 02.2017
Job overview
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with patient transfer and ambulation.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
Regency At Puakea Retirement & Assisted Living
Med Tech/CNA
06.2015 - 12.2015
Job overview
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
MasterCare
Companion Caregiver
07.2015 - 09.2015
Job overview
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Payless Shoe Source
Sales Associate
09.2011 - 03.2014
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
SUBWAY®Restaurants
Sandwich Artist
05.2012 - 12.2012
Job overview
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Prepared and served hot and cold sandwiches based on customer preferences.
Education
Kauai Community CollegeLihue, HI
Certificate of Completion from Liberal Arts And General Studies
05.2015
Skills
- Process Improvement
- Flexible and Adaptable
- Active Listening
- Analytical and Critical Thinking
- Issue Research
- Quantitative Skills
- Process Analysis
- Medical Terminology Knowledge
- Patient-Focused Care
- Reliable Team Player
- Supplies Management
- Team Collaboration
Timeline
Onsite Specialist
Stryker
03.2021 - Current
Anesthesia Assistant
Wilcox Medical Center
01.2018 - 03.2022
Perioperative Assistant
Wilcox Medical Center
02.2017 - 01.2018
Clinical Assistant
Wilcox Medical Center
10.2015 - 02.2017
Companion Caregiver
MasterCare
07.2015 - 09.2015
Med Tech/CNA
Regency At Puakea Retirement & Assisted Living
06.2015 - 12.2015
Sandwich Artist
SUBWAY®Restaurants
05.2012 - 12.2012
Sales Associate
Payless Shoe Source
09.2011 - 03.2014
Kauai Community College
Certificate of Completion from Liberal Arts And General Studies
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