Summary
Overview
Work History
Education
Skills
Timeline
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Kelci Nichole Simmons

Winchester,CA

Summary

Results-driven leader with success training, mentoring, and developing team members. Experience delegating, tracking, and evaluating individual performance. Accomplished communicator who can establish and maintain collaborative relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Superior time management skills, attention to detail, and knowledge of the customer service industry.

Overview

5
5
years of professional experience

Work History

Senior Team Lead – Credentialing

TRS Healthcare
02.2021 - Current
  • Spearheads recruitment initiatives, selectively hiring top talent to form a high-performing team.
  • Drives collaboration with the Continuous Improvement department, optimizing internal processes for heightened efficiency.
  • Serves as the primary point of contact for Account/Vendor issues, handling cross-departmental, internal, and team member escalations to achieve swift and satisfactory resolutions.
  • Leads impactful bi-weekly 1:1 sessions with a team of 10, conducting comprehensive reviews of performance, KPIs, and addressing roadblocks.
  • Manages leave requests and absences, orchestrating seamless operations with strategic cover arrangements.
  • Champions the training and mentorship of team members, instilling a culture of productivity, accuracy, and friendly service commitment.
  • Executes daily E-verify checks via the USCIS website, ensuring the work eligibility of all new and returning Nurses.
  • Implements continuous monitoring of team performance, providing targeted coaching to enhance productivity and uphold quality standards.
  • Continuous Monitoring of team performance by providing coaching to increase productivity and maintain quality standards.


Senior Compliance Analyst

AMN Healthcare
03.2019 - 02.2021
  • Collaborated seamlessly with Account Management to effectively communicate and enforce credentialing requirements with associate vendors.
  • Elevated file accuracy through weekly audits of internal team members, ensuring precision and compliance.
  • Spearheaded communication with associate vendors, clarifying requirements and promptly addressing queries.
  • Proactively communicated expiring documents/requirements to associate vendors, maintaining Nurses' Compliance Status.
  • Administered comprehensive training to team members on I-9 E-verify policies and procedures.
  • Cultivated robust relationships with vendors and partners, providing vital support for administrative operations.
  • Identified and seized opportunities to streamline processes, enhancing overall office operations and efficiency.

Administrative Specialist III (Temp)

Kaiser Permanente (KP On call) Via Ajilon Staffing
09.2018 - 03.2019
  • Instrumental in supporting the rollout of Kaiser Northern California Triage Protocols, contributing to validation, design, development, and deployment.
  • Conducted rigorous analysis of department training and quality materials for grammar and standardization, ensuring adherence to established standards.
  • Assumed responsibility for ensuring the department meets key Validation Milestones on the Project Plan.
  • Created and maintained current, accurate, and compliant documentation through the meticulous updating of physical records and digital files.
  • Effectively monitored and managed expenses within allotted budgets, demonstrating a keen eye for detail in reviewing and approving expense reports.

Education

Bachelor of Science - Business Management

San Diego State University
San Diego, CA
2018

Skills

  • Process Optimization
  • Conflict Resolution
  • Performance Monitoring and Coaching
  • Operational Excellence
  • Training and Mentorship
  • Compliance and Verification
  • Relationship Management
  • Analytical Skills
  • Communication and Collaboration
  • Recruitment and Talent Acquisition
  • Customer Service Management
  • Delegation Skills

Timeline

Senior Team Lead – Credentialing

TRS Healthcare
02.2021 - Current

Senior Compliance Analyst

AMN Healthcare
03.2019 - 02.2021

Administrative Specialist III (Temp)

Kaiser Permanente (KP On call) Via Ajilon Staffing
09.2018 - 03.2019

Bachelor of Science - Business Management

San Diego State University

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Kelci Nichole Simmons