Kelcy Barnes

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Streamlined call flow processes for more efficient response times and increased productivity.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Processed customer transactions promptly, minimizing wait times.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
• Counted and packaged currency and coins.
• Provided exceptional customer service, resulting in increased client retention and loyalty.
• Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.

HEALTH CARE ADVISOR ( WFH)

• Maintained full and current understanding of available plans, products and services.
• Assisted individuals, families and small businesses with acquiring health, vision, life and dental insurance.
• Resolved problems related to benefits, eligibility and claims.
• Helped members navigate enrollment process and choose appropriate options.
• Provided information such as copay and premium details, pre-approval procedures and available products.

CHASE ONLINE BANKING

• Collaborated with team members to identify opportunities for process improvements, enhancing overall service quality.
• Facilitated seamless transitions between desktop and mobile platforms for customers seeking multi-device access options.
• Participated in ongoing training programs aimed at enhancing customer service skills and staying current on evolving industry standards.
• Conducted troubleshooting and resolved technical issues, ensuring a seamless online banking experience for customers.
• Maintained thorough knowledge of current financial products and services, enabling accurate information sharing with clients.
• Handled sensitive client data responsibly, adhering to strict privacy protocols set forth by the organization.

AT&T TECHNICAL SUPPORT

• Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
• Provided timely technical support, ensuring minimal disruption to healthcare services.
• Provided technical support to customers and colleagues, addressing complex electromechanical issues efficiently.
• Enhanced team productivity by providing comprehensive technical support and troubleshooting assistance.
• Provided technical support during webinars or other virtual presentations.
• Provided technical support during equipment installation, ensuring proper alignment and optimal functionality.
• Provided technical support to operators, addressing issues promptly to minimize production delays.