Summary
Overview
Work History
Education
Skills
Timeline
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Kelcy Brown

Bakersfield,CA

Summary

Highly-qualified Housekeeping Supervisor offering 10 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.

Overview

8
8
years of professional experience

Work History

Housekeeping Supervisor

B&L Trailer Rentals
01.2017 - 01.2021
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.

Car Detailer

Jim Burke Ford Lincoln - Automall
12.2015 - 12.2017
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Completed timely and thorough car details for increased customer satisfaction and repeat business.
  • Provided exceptional customer service and addressed customer inquiries.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.

Medical Assistant

Superior Healthcare
04.2013 - 06.2015
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Education

No Degree - Medical Assisting

UEI College
Bakersfield, CA
11.2012

GED -

Bakersfield Adult School
Bakersfield, CA
05.2009

Skills

  • Housekeeping knowledge
  • Cleaning and sanitation
  • Guest Relations
  • Customer service-focused
  • Customer Service
  • Task assignment
  • Training and mentoring
  • Health and safety compliance
  • Staff Scheduling
  • HIPAA Compliance
  • Patient Scheduling
  • Medical Terminology
  • Vital Sign Monitoring
  • EMR / EHR
  • Direct Patient Care
  • Clinical Documentation
  • Patient-focused care
  • Phlebotomy
  • Procedure Assistance
  • Electronic Medical Records

Timeline

Housekeeping Supervisor

B&L Trailer Rentals
01.2017 - 01.2021

Car Detailer

Jim Burke Ford Lincoln - Automall
12.2015 - 12.2017

Medical Assistant

Superior Healthcare
04.2013 - 06.2015

No Degree - Medical Assisting

UEI College

GED -

Bakersfield Adult School

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Kelcy Brown