Kelcy Kimble
Memphis,TN
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
Work History
Contact Center Representative
Department of Treasury
Memphis, TN
07.2021 - Current
- Responsible for listening to taxpayer questions and understand their situation, and then examine current tax regulations to provide answers
- Must protect sensitive personal and financial information
- Use good judgment to resolve complex situations such as taxpayer disputes about money owed the IRS
Contact Center Representative
Ciox Health
Memphis, TN
03.2021 - Current
- Responsible for making outbound calls to assigned medical providers to obtain required medical charts on behalf of our clients while following approved company’s and HIPAA guidelines
Coordinator's Assistant
Sephora Distribution Center
Olive Branch, MS
07.2019 - 12.2020
- Perform various in-house computer systems to track and monitor work activities
- Prioritize and assign work tasks to other associates in order to achieve work goals
- Communicate daily work goals to team, coordinate against defined action plan
- Monitor associates’ work performance and provide feedback for improvement
- Train associates in their duties as described in the 'Preferred Methods and Procedures' manual
- Follow all Company, state and OSHA safety rules, policies and regulations to ensure safe working practices, including proper work attire; report safety violations and potential safety violations to appropriate supervisory or management personnel
- Comply with all Company Loss Prevention policies and procedures, including proper work attire
- Maintain excellent attendance as set by Sephora company policy and set an example for other associates
- Maintain a flexible work schedule and adhere to the requirement of working any designated shift and overtime as requested per business and operational needs
- Provide high quality internal and external customer service per company standards
Specialist
Sephora Distribution Center
Olive Branch, MS
01.2018 - 07.2019
- Performed a variety of operational office and clerical duties including wave planning, delivery scheduling, order tracking, auditing, paperwork management, and generating departmental reports
- Experience with a Warehouse Management System (WMS), knowledge of MS Excel, Word and Outlook
- Basic math skills, Demonstrate effective problem-solving
- Ability to work independently, Detail–oriented
- Ability to communicate effectively and tactfully with associates and vendors at multiple levels both in person, on the phone and in writing
- Excellent customer service skills
- Ability to understand other functions of the business
- Flexible to change and able to handle multiple priorities
- Ability to prepare professional level correspondence, proactive to business needs
- Ability to work closely and effectively with others in a way that promotes teamwork and Perform a positive and enthusiastic demeanor
Department Manager
Old Navy, Gap
Collierville, TN
06.2017 - 01.2018
- Performed great leadership skills by managing a team of 20-30 employees while evaluating employee’s performance and providing training when needed
- Planned work to be accomplished by subordinates
- Evaluated store’s performance and sales while assessing the need for improvement
- Provided suggestions to accomplish corporate goals
- Prepared schedules for completion of work
- Monitored store’s inventory and assets to prevent discrepancies with loss prevention
- Analyzed employee’s use of leave to ensure adherence and timeliness was being achieved
- Provided recommendations to manager when improvement of leave was necessary
- Enhanced stores’ profit by creating displays of advertised sales and planning sales promotions
- Maintained store’s budget by reviewing and balancing cash reports, overtime reports, and cash flow
- Evaluated work performance of employees and made recommendations for outstanding performance recognition and/or disciplinary action
- Provided advice, counsel, or instruction to employees on work assigned
- Monitored daily performance of employees to make sure Company policies and regulations were implemented
- Utilized Company’s data system to assist with monitoring upcoming training, preparation for store updates and new products as well as changes in labor laws
Administrative Assistant
The Protection Agency
Memphis, TN
05.2016 - 06.2017
- Performed general clerical duties that include but not limited to; photocopying, faxing, mail distribution and filing
- Coordinated and maintained records for staff office space, phones, company credit cards and office keys
- Created and modified various documents using Microsoft Office
Education
Bachelor of Science - Social work
University of Memphis
Memphis, TN01-2025
Associate of Science - Social Work
Southwest Community College
Memphis, TN01.2019
High School Diploma -
Southwind High School
Memphis, TN01.2016
Skills
- Oral/written communications
- Time Management
- Call handling
- Workload Management
- Account updating
- Sales closing
- Call logging
- Customer Relationship Management
- Report Preparation
- Speech Recognition
- Reading Comprehension
- Data Entry
- Deductive Reasoning
- Customer Service
- Call control skills
- Interpersonal Skills
- Customer communications
- Call Center Operations
- Analytical abilities
- Gathering information
- Technical Troubleshooting
- Verbal and written communication
- Active Learning
- Database Research
- Account Management
- Providing customer support
- Critical Thinking
- Quality Control
- Problem-solving skills
Qualification Profile
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Internship
- Y-CAP
- Hospitality Hub
- Association of Infant Mental Health in Tennessee
Compassionate Future Social Services Worker with background in providing support services to diverse populations. Strengths include crisis intervention, case management, and community outreach. Demonstrated the ability to build trust and rapport with clients, leading to improved outcomes. Made a significant impact in previous roles by connecting individuals with appropriate resources and assisting them in overcoming personal obstacles.
Timeline
Contact Center Representative
Department of Treasury
07.2021 - Current
Contact Center Representative
Ciox Health
03.2021 - Current
Coordinator's Assistant
Sephora Distribution Center
07.2019 - 12.2020
Specialist
Sephora Distribution Center
01.2018 - 07.2019
Department Manager
Old Navy, Gap
06.2017 - 01.2018
Administrative Assistant
The Protection Agency
05.2016 - 06.2017
Bachelor of Science - Social work
University of Memphis
Associate of Science - Social Work
Southwest Community College
High School Diploma -
Southwind High School
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