Keldon Williams
Mckinney,Texas
Overview
7
7
years of professional experience
Work History
Client Support Associate
Spruce Holdings
Plano, TX
11.2019 - 04.2022
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Provided information and referrals to community partners and other treatment providers.
- Provided suggestions for process, application or documentation improvement.
- Conducted case management activities and services with multidisciplinary team.
- Collected confidential financial information from clients to construct comprehensive financial plans.
- Used [Software] to prepare and submit database statistics, graphs and charts to accurately track financial movements.
- Kept stakeholders up to date on details and information regarding clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Site Director
Boys And Girls Club Of America
Arlington, TX
07.2017 - 09.2019
- Recruited and hired top-quality staff to fill important positions.
- Facilitated effective communication between internal and external stakeholders.
- Performed continuous evaluations of students successes and failures, and implemented improvement plans.
- Networked among other site directors to improve financial backing, operational planning and academic performance.
- Instilled great culture that drove success in academics and fitness.
Front Desk Receptionist
NESTLE WATERS NORTH AMERICA
Coppell, TX
01.2015 - 01.2016
- Welcome and greet customers and clients; Answer and direct incoming calls referring to customer inquiries
- Respond to customer request via telephone or email
- Resolve customer requests related to orders or take orders as needed
- Monitor log book, issue badges to clients
- Assure that water and coffee supplies are stocked and full
- Receive mail and other packaes from carriers for clients and employees
- Coordinate luncheons for various clients and company events
- Establish great rapport with customers, business’ and establishments.
Sales Associate
OLD NAVY
Preston Road Frisco, TX
01.2014 - 01.2015
- Provide excellent customer service and assist in their every need
- Scan items and process customer transactions
- Issue receipts, refunds and credits
- Unload freight, and stock shelves
- Confirm pricing and validate checks
- Establish great rapport with customers.
Education
Bachelors of Arts and - Sciences
University of Texas
Associates of Arts & Sciences - undefined
Weatherford College
2016
Skills
- Summary of Skills and Training
- Proven service representative in a variety of fields with excellent talent for resolving
- Required needs with proficiency and tact
- Quick learner with ability to provide leadership and a high standard for achievement
- And results
- 2019 TEXO Training Certificate
- Proficient in:
- Microsoft Office
- Internet Explorer
- Quick Learner
- Data Entry/Auto-Dialer/Digital Fax Machine/Multifunction Copier proficient/10-Key
- Proficient
Timeline
Client Support Associate
Spruce Holdings
11.2019 - 04.2022
Site Director
Boys And Girls Club Of America
07.2017 - 09.2019
Front Desk Receptionist
NESTLE WATERS NORTH AMERICA
01.2015 - 01.2016
Sales Associate
OLD NAVY
01.2014 - 01.2015
Bachelors of Arts and - Sciences
University of Texas
Associates of Arts & Sciences - undefined
Weatherford College
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