Summary
Overview
Work History
Education
Skills
Additional Information
References
Awards Recognition
Technical Industry Skills
Timeline
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Keldrick Preer

Phenix City,Alabama

Summary

Dedicated customer service and operations professional with extensive experience in healthcare, insurance, and financial services. Proven ability to lead teams, resolve complex issues, and optimize customer experiences. Detail-oriented with strong problem-solving skills, training expertise, and a commitment to excellence.

Overview

12
12
years of professional experience

Work History

Pharmacy Customer Service Representative

Cigna
Phenix City, AL
03.2023 - Current
  • Manage pharmacy benefit inquiries and resolve customer concerns efficiently
  • Maintain compliance with HIPAA regulations while handling confidential patient data
  • Assist patients with insurance coverage, prescription details, and medication-related concerns

Customer Service Representative

Omni Interactions, Inc.
, Remote
04.2021 - 03.2023
  • Supported customers by navigating them through online transactions and resolving billing issues
  • Provided technical support and troubleshooting for online service platforms

Team Lead / Resolution Specialist

MSN Health-Care Solutions
, Remote
01.2016 - 07.2022
  • Led escalations and resolution teams to address complex billing and insurance issues
  • Conducted quality audits, trained new agents, and managed team performance
  • Assisted in insurance claims processing and collaborated with providers for claim approvals

Risk/Dispute Specialist

TSYS
Columbus, GA
09.2015 - 01.2016
  • Investigated fraudulent transactions and assisted clients with banking disputes
  • Managed high-profile client accounts and collaborated with financial advisors on resolution

Project Coach & Customer Service Rep

Afni Inc. (Verizon)
Opelika, AL
12.2012 - 09.2015
  • Supervised multiple call center agents, ensuring adherence to company policies
  • Managed escalated customer cases, provided coaching, and monitored performance metrics
  • Assisted in hiring and training new customer service representatives

Education

Communications -

Columbus Technical College

H.S. Diploma -

Russell County High School

Skills

  • Customer Support Expertise
  • Problem Resolution
  • Leadership & Team Management
  • Medical Billing & Insurance Verification
  • Data Entry & Records Management
  • HIPAA Compliance
  • Call Center Operations
  • Training & Coaching
  • Medical Billing & ICD-10
  • Insurance Verification
  • Health Insurance Plan Knowledge
  • Data Entry
  • Live Chat Support
  • Project Leadership
  • Sales & Customer Loyalty
  • Pharmacy & Healthcare Customer Support
  • Insurance verification
  • Verifying orders
  • Processing payments

Additional Information

Willing to relocate, Remote & On-Site Opportunities Considered

References

Available upon request

Awards Recognition

  • Top Call Center Representative
  • Coach of the Month
  • Call Metric Leader of the Year

Technical Industry Skills

  • Medical Billing & ICD-10
  • Insurance Verification
  • Health Insurance Plan Knowledge
  • Data Entry (5+ years)
  • Live Chat Support (4+ years)
  • Project Leadership (3+ years)
  • Sales & Customer Loyalty
  • Pharmacy & Healthcare Customer Support

Timeline

Pharmacy Customer Service Representative

Cigna
03.2023 - Current

Customer Service Representative

Omni Interactions, Inc.
04.2021 - 03.2023

Team Lead / Resolution Specialist

MSN Health-Care Solutions
01.2016 - 07.2022

Risk/Dispute Specialist

TSYS
09.2015 - 01.2016

Project Coach & Customer Service Rep

Afni Inc. (Verizon)
12.2012 - 09.2015

Communications -

Columbus Technical College

H.S. Diploma -

Russell County High School

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Keldrick Preer