Summary
Overview
Work History
Education
Skills
Timeline
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KELECHI EMEAGI

Decatur,GA

Summary

Hardworking employee enthusiastic about learning new skills in a new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

25
25
years of professional experience

Work History

Delivery Driver

Uber And Lyft
01.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Responded to passenger concerns and complaints politely and professionally.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
  • Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
  • Adhered to all safety regulations and traffic laws while driving.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Assisted elderly and disabled passengers entering and exiting shuttle.

Cerner Certified Trainer

Inspirity
04.2022 - 12.2023
  • Provide comprehensive training in Cerner Emergency, Acute, Behavioral Health and Maternity tracks to DoD hospital staff at various military training facilities across the United States and overseas
  • Provide At-The-Elbow support to the DoD clinicians in various Cerner modules as needed during their pre go-live, go-live and post go-live events
  • Provide other training needs outside the scheduled training hours to help clinicians that need additional support
  • Provide comprehensive support to the providers on how to build and execute their auto-texts (otherwise known as dot phrases) and how to build their Powerplans, and how to save them as favorites for easier execution
  • Use Powerchat and Firstnet to train the Maternity nurses and emergency nurses respectively on how to carry out their job functions
  • Support nursing staff in the appropriate use of MAR and MAW and other aspects of Powerchat or Firstnet depending on their need
  • Show the nursing staff how to sign in and sign out during their shifts, create their patient list and review what each patient requires and how their treatment will go for that shift
  • Able to work independently if needed

At-The-Elbow Support Consultant

Divurgent Healthcare
10.2016 - 11.2019
  • Provide At-The-Elbow support to the nursing staff on various ways to navigate the system and do a care plan note
  • Assist the hospital staff on how to reschedule meds, and how to add lines and drains using the add LDA
  • Provide support to the nurses on how to find their system list, and also on how to order labs and see results of previous labs
  • Provide the nurses with solution to complex order entries in clinical documentation, personalization and customization of notes templates
  • Support nursing staff to review medication orders on MAR, and dispense medications via the activity tab
  • Show the nurses how to sign in at beginning of shift, create their patient list and review what each patient requires and how their treatment is going

Security Officer

SecurAmerica
02.2013 - 10.2016
  • Provided a highly visible, professional security presence at assigned sites by providing Legendary Service to all clients, tenants, vendors, and guests
  • Strictly adhered to and enforced all company and client rules, regulations, policies, procedures, and standards of conduct
  • Maintained strong situational awareness to detect suspicious activity, security issues, and safety hazards
  • Concisely and articulately conveyed information to a variety of operations staff members through multiple media
  • Enforced access control and visitor management policies at assigned sites by challenging unauthorized persons and authenticating any visitors, guests, or vendors
  • Responsibly used client- and company-provided equipment to monitor building systems, detect undesirable conditions, support emergency response efforts, notify key personnel, and document security activities

Customer Service Representative

RYLA (Alorica) Teleservices
08.2009 - 11.2012
  • Manage a call queue of hundreds of accounts per day for Verizon Wireless customers with more than 90 percent first-time resolution achievement
  • Educate customers on the process involved in, and their new responsibilities during the assumption of liabilities, and set full expectations
  • Troubleshoot complex technical issues with customer’s phone and transferred calls to the appropriate departments for further assistance
  • Maintain and improve customer’s wireless service experience by listening to their description of problems and educating them on do-it-yourself troubleshooting procedures as prescribed in manufacturer’s instructions and schematics
  • Maintain customer rapport by resolving concerns and answering questions
  • Implement strategies that enabled my team to meet goals
  • Receive recommendations from management and customers alike for implementing exceptional conversational and problem-solving skills
  • Well-tested knowledge and understanding of telecom industry standards

Satellite Installation Technician

DirecTV/MasTec/AeroSat Advanced Technologies
04.2005 - 03.2009
  • Prepare for satellite dish system installation by reviewing installation orders, gathering equipment, supplies and tools
  • Coordinating schedules with customers
  • Plan installations by evaluating location, locating access and laying-out equipment and the wiring plan
  • Establish cable satellite dish system by installing equipment, running and pulling TV cables, then programming and calibrating equipment while adhering to codes, regulations and standards
  • Verify system is functioning by testing equipment and connections, identifying and correcting any problems
  • Maintain records by documenting installation service and repairs
  • Maintain and improve service by listening to customer’s description of problems, diagnosing, schematics, manuals and manufacturer’s instructions
  • Maintain customer rapport by resolving concerns and answering questions
  • Maintain safe work environment by following safe practices
  • Keep supplies ready by performing stock inventory, placing orders and verifying receipts
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
  • S.B.C.A
  • Certified

Loan Counselor/Accounts Manager

GREENTREE/GREENPOINT CREDIT/CONSECO
07.2000 - 03.2005
  • Responsible for the management and collection of mortgage loans over 90 days delinquent
  • Track and verify payments on individual mortgages
  • Implement collection strategies to minimize delinquency on portfolios
  • Analyze debt-to-income ratio to authorize loan extensions
  • Analyze individual loans and recommend forbearance plans based on income
  • Analyze and approve non-collectible accounts for legal processing
  • Cross-train new employees to get conversant with the system and manage their portfolios
  • Rehabilitate complex mortgage loans ranging from 30 to 90 days in delinquency
  • Process repossession and foreclosure proceeding

Education

College credit hours - Math, Sciences & Management classes

Georgia Perimeter College
Clarkston, GA
12.2014

Skills

  • Software: MS Word, Excel, MS Access, PowerPoint
  • Typing 65 wpm
  • Positive attitude
  • Customer service
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Loading and unloading
  • Clean driving record
  • Heavy lifting
  • Cargo handling

Timeline

Delivery Driver

Uber And Lyft
01.2024 - Current

Cerner Certified Trainer

Inspirity
04.2022 - 12.2023

At-The-Elbow Support Consultant

Divurgent Healthcare
10.2016 - 11.2019

Security Officer

SecurAmerica
02.2013 - 10.2016

Customer Service Representative

RYLA (Alorica) Teleservices
08.2009 - 11.2012

Satellite Installation Technician

DirecTV/MasTec/AeroSat Advanced Technologies
04.2005 - 03.2009

Loan Counselor/Accounts Manager

GREENTREE/GREENPOINT CREDIT/CONSECO
07.2000 - 03.2005

College credit hours - Math, Sciences & Management classes

Georgia Perimeter College

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KELECHI EMEAGI