QUALIFICATION SUMMARY Demonstrates respect, friendliness, and professionalism at all times with a focus on providing excellent customer service. Dependable and dedicated with the ability to learn new skills quickly. Completes administrative task with proficiency and professionalism. Excellent written and verbal communication skills. Detail oriented task accurately and efficiently. Results-driven , excelling in fast-paced office environment.
Hi, I’m
Kelechi Obiechefu
Houston,TX
Summary
Overview
11
years of professional experience
Work History
EverChainHouston, TX
Network Compliance Analyst
01.2023 - Current
Job overview
- Reviewed and monitored compliance with applicable laws, regulations, and policies to ensure compliance with regulatory requirements.
- Conducted research on laws, regulations, and industry trends related to the organization's operations.
- Developed training materials for personnel regarding compliance standards and procedures.
- Coordinated with internal and external stakeholders to ensure adherence to relevant rules and regulations.
- Drafted reports outlining findings from investigations into non-compliance incidents.
- Performed periodic reviews of existing processes and procedures to identify areas of improvement in terms of compliance standards.
- Identified areas of non-compliance and recommended corrective action plans.
- Conducted on-site and remote audits with client to re-certify and or certify client on company network.
- Participated in special projects as assigned by leadership team involving compliance issues.
- Managed a database of all open and closed complaint cases tracking progress until completion.
FiservHouston, TX
Risk Analyst
10.2021 - 12.2023
Job overview
- Reviewed risk management database reports for compliance and fraud prevention.
- Managed and executed risk management projects to determine deficiencies and appropriate corrective actions.
- Reviewed portfolios, identifying risk factors and determined methods to alleviate delinquencies.
- Participated in division safety and security meetings and joint safety task force meetings.
- Supported development and implementation of proactive approaches to address risk, fraud and collection needs.
- Implemented operational vision for data analytics and reporting, including identification of key requirements and continuous improvement opportunities.
- Communicated regularly with internal and external partners to present high risk activity with recommended and/or required actions
- Identified anti money laundering potential threats, vulnerabilities and suspicious behavior patterns and recommended mitigation measures.
- Liaised with leadership to discuss customer activities and trends that implicated potential money laundering or terrorist financing.
FiservStafford, TX
Client Service Representative
10.2020 - 10.2021
Job overview
- Managed and updated physical and digital client account information to keep records accurate and current.
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Documented conversations with clients to track requests, problems, and solutions.
- Assessed client account information to determine current issues and potential solutions.
- Reconciled and balanced daily client data files.
- Oversaw multiple client projects.
- Completed monthly client reports cards.
- Provided yearly and quarterly pricing updates to clients.
- Managed and tracked client cases on a daily bases to provide regular updates until case resolution.
FiservMarietta, GA
Compliance Specialist
02.2018 - 10.2020
Job overview
- Managed accounts for delinquencies and other ongoing issues.
- Communicated updates regarding business proposals, contracts and current projects.
- Responsible for the time sensitive processing of work cases based on both banking and the various credit card associations regulatory guidelines and client requirements.
- Received and processed client payments and updated accounts.
- Maintained records of general customer complaints and disputes while providing root cause analysis for all complaints submitted,
- Helped to investigate fraud and identify risks in collaboration with risk management staff.
- Maintained filing systems for electronic and hard copy documents for organized record keeping.
- Ensured accuracy of information when processing incoming and outgoing checks and wire transfers.
- Checked adherence to federal and state regulatory requirements by performing quality control reviews.
- Provided detailed, understandable risk and compliance concepts to key stakeholders. ( Legal, Regulatory/Compliance teams)
NcourtKennesaw, GA
Navigation Agent
01.2016 - 02.2018
Job overview
- Over see life cycle of municipal and judicial payment processing for thousand of government entities across the United States.
- Supervised and coached team members in work floor operations and client support.
- Provide subject matter expertise in municipal/judicial payment processing to team leads.
- Facilitate communication between judicial/municipal clients and defendants (archival , forwarding, clarification) .
HeadHunters LRSRoswell, GA
Client Intake Coordinator
01.2013 - 01.2014
Job overview
- Provided direct client care on an as-needed basis, assigned by manager.
- Made outbound and received inbound phone calls to and from clients.
- Elucidated product information to potential client/customers with direct salesmanship.
- Maintained and established strong relationships with client/ customers.
- Communicated directly with clients to provide timely and accurate point-of-sale service.
- Reviewed insurance claims and policies for billing.
Education
Georgia Highlands CollegeAtlanta, CA
Associate of Applied Science from Business Administration
2023
University Overview
Abraham Baldwin Agricultural CollegeTifton, GA
Associate of Science from Business Administration
University Overview
Transferred August of 2019.
Skills
- Clerical Accuracy
- Excellent Customer Service
- Trouble Shooting
- Attention to detail
- Microsoft Office
- Managing file systems
- Operational processes
- Program file distribution
- Data organization
- Results-oriented
- Customer Relationship Management
- Case and Incident management
- Data evaluation
- Sales
- Account Management
- Network Management / Provider Relations
- Risk mitigation
- Fraud assessment
- Critical thinking
- Compliance Oversight
- Regulatory Knowledge
- Audit Management
- Internal Audits
- Policy Analysis
Accomplishments
Accomplishments
- Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral, and scanning documents for inter-departmental use.
- Facilitated and implemented multiple client projects that improved business efficiency and risk/compliance processes.
- Consistently maintained high customer satisfaction ratings.
Timeline
Network Compliance Analyst
EverChain
01.2023 - Current
Risk Analyst
Fiserv
10.2021 - 12.2023
Client Service Representative
Fiserv
10.2020 - 10.2021
Compliance Specialist
Fiserv
02.2018 - 10.2020
Navigation Agent
Ncourt
01.2016 - 02.2018
Client Intake Coordinator
HeadHunters LRS
01.2013 - 01.2014
Georgia Highlands College
Associate of Applied Science from Business Administration
Abraham Baldwin Agricultural College
Associate of Science from Business Administration
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