Kelee Smith
Las Vegas
Summary
Resourceful Student Information Systems Administrator at The Los Angeles Film School, with 15 years of experience in system administration and technical support. Expert in optimizing SIS performance and enhancing user training, driving significant improvements in operational efficiency. Proven ability to manage vendor relations and implement process improvements that elevate service quality.
Overview
14
14
years of professional experience
Work History
Student Information Systems Administrator
The Los Angeles Film School
Hollywood
09.2011 - 05.2025
- Fifteen years of higher education SIS experience, starting in Admissions and advancing to Financial Aid Officer, provided me with hands-on experience in implementing and configuring Campus Management (Anthology) FAAutomation, which led to a move to IMT, finally allowing me to take ownership of all Anthology and FA components.
- Monitored SIS and FAA performance metrics to identify potential areas for improvement or optimization.
- Single-handedly configured security and transitioned all staff from a legacy CampusNexus UI to the Anthology standard client, providing extensive end-user training and documentation.
- Coordinated with vendors on service expectations and license renewals, as needed.
- Tested new software versions before deployment to determine compatibility with existing systems.
- Provided training on the proper usage of SIS functionality to end-users within the organization.
- Created detailed documentation outlining procedures for routine maintenance activities.
- Performed daily maintenance tasks, such as managing user accounts and system automation reviews.
- Evaluated vendor products and services to ensure that options for business objectives are available.
- Resolved incidents reported by end users regarding system availability or functionality issues.
- Collaborated with other teams on projects that require interdepartmental coordination between education modules.
- Provided technical support for users in troubleshooting system problems related to various education or financial aid software issues, including, but not limited to, the student portal, COD, NSLDS, and EdConnect administration.
- I conferred with the network team about solutions to existing system problems and performance.
- Submitted recommendations regarding infrastructure overhauls to outdated business processes.
- Diagnosed, troubleshooted, and worked between the vendor and staff to resolve hardware and system problems.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Consulted users to determine areas in need of improvement.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
Education
Bachelor of Science -
Southern New Hampshire University
Hooksett, NHSkills
- System administration
- Technical support
- Data analysis
- Project management
- Vendor coordination
- User training
- Process improvement
- Access control management
- Vendor relations
- System performance
Timeline
Student Information Systems Administrator
The Los Angeles Film School
09.2011 - 05.2025
Bachelor of Science -
Southern New Hampshire University
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