Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Keleigh Farrell

Honey Brook,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Medical Office Manager

Bryn Mawr Pediatrics
07.1993 - 02.2019
  • Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
  • Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
  • Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
  • Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
  • Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures.
  • Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
  • Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
  • Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
  • Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Addressed and remedied all patient or team member issues.
  • Completed bi-weekly payroll for 5 employees.

Event Staff Supervisor

Philadelphia Eagles
05.2016 - 11.2018
  • Enhanced event efficiency by streamlining staff assignments.
  • Optimized event operations through effective communication with team members.
  • Managed event staff to ensure timely setup, execution, and breakdown of events.
  • Improved customer satisfaction by addressing concerns and resolving issues promptly.
  • Ensured a safe environment for attendees by implementing comprehensive safety protocols.
  • Conducted regular performance evaluations for team members to ensure continuous growth and development within their roles.
  • Worked under pressure and met deadlines while maintaining composure in difficult situations.

Owner Car Dealership

Veteran Motors, LLC
04.2010 - 03.2017
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Prepared bank deposits and handled business sales, returns and transaction reports.

Education

Psychology

West Chester University of Pennsylvania
West Chester, PA
05.2025

Associate of Science - Psychology

Delaware County Community College
Media, PA
05.2023

Skills

  • Sound Judgment
  • Team Leadership
  • EMR Software
  • Staff Scheduling
  • Reception Management
  • Conflict Resolution
  • Patient Registration
  • Insurance Eligibility and Verification
  • Attention to Detail
  • Strong Work Ethic
  • Medical Practice Operations
  • Team Supervision
  • Billing Processes
  • Human Resources
  • Critical Thinking
  • Multitasking Capabilities

Additional Information

Military wife who runs FRG (family readiness group) when husband deploys.

Timeline

Event Staff Supervisor

Philadelphia Eagles
05.2016 - 11.2018

Owner Car Dealership

Veteran Motors, LLC
04.2010 - 03.2017

Medical Office Manager

Bryn Mawr Pediatrics
07.1993 - 02.2019

Psychology

West Chester University of Pennsylvania

Associate of Science - Psychology

Delaware County Community College

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Keleigh Farrell