Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Keleigh Hedlund

Wichita,KS

Summary

Dedicated professional with demonstrated strengths in quality assurance, analytical thinking, and project coordination. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

7
7
years of professional experience

Work History

Partner Program and Account Manager

HighCom Armor
Denver, United States
05.2022 - Current
  • Developed and utilized training materials for sales and customer service employees in order to improve their skillset related to Salesforce and Netsuite.
  • Wrote Standard Operating Procedures for customer service and sales-related tasks.
  • Provided leadership and guidance to team members while encouraging collaboration across departments.
  • Ensured compliance with industry regulations and company policies.
  • Created master sheet for tracking cases in order to discover trends and create working solutions.
  • Conceived a new procedure for managing the Test and Evaluation Program servicing agencies and oversaw the implementation of the updated process.
  • Resolved complex customer issues quickly while ensuring a positive experience throughout all interactions.

Early Childhood Professional Development Specialist

MHMR of Tarrant County
Forth Worth, United States
01.2021 - 08.2021
  • Managed Clinical Inventory team in ensuring all guidelines were being followed, requests were being processed in a timely manner, and trackers were being accurately updated.
  • Responsible for all staff and contractor training files, whether paper files or electronic files, ensuring files were appropriately managed, preserved, secured, and could be easily retrieved.
  • Audited training files for completeness and accuracy.
  • Coordinated schedules for instructors, facilitators, participants, and other stakeholders involved in professional development initiatives.
  • Created tables, videos, graphs, and charts for ECS training using Microsoft Office and Adobe Pro.
  • Advised executives on appropriate policies and procedures related to employee advancement.

Clinical Records Manager

MHMR of Tarrant County
Fort Worth, United States
09.2019 - 01.2021
  • Spearheaded COVID-19 PPE procedures, ensuring both staff and clients received proper equipment in accordance with safety guidelines.
  • Conceptualized and implemented a new Clinical Inventory process, ensuring the system was timely, efficient, and functional.
  • Introduced new storage system that ensured space available was utilized efficiently and all items were stored safely.
  • Established and maintained a relationship with vendors to ensure the most efficient process of ordering, receiving, payment, and distribution.
  • Initiated group projects, committees, child find activities, and interagency program planning as requested by the Chief of ECI.
  • Developed and implemented a records management system to track, store, and manage confidential documents.

Photo Imaging Guest Support

Walt Disney Travel Company
Orlando, United States
09.2018 - 08.2019
  • Utilized CastApp, Magento, and a variety of Disney-based support systems in order to further address guest concerns.
  • Adapted quickly to a fast-evolving product in order to efficiently assist guests.
  • Collaborated with support teams to discuss, analyze, or resolve usability issues.
  • Networked between departments to ensure Guest is given the highest quality of service.

Back Office Clerk

Valley Hi Toyota
Victorville, United States
06.2017 - 08.2018
  • Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Reviewed insurance policy terms to determine whether a particular loss is covered by insurance.
  • Computed, recorded, and proofread data and other information, such as records or reports.
  • Trained other staff members to perform work activities, such as using computer applications.

Education

High School Diploma -

Murrieta Valley Christian School
Murrieta, CA
05-2014

Skills

  • Microsoft Office 365
  • Administrative Management
  • Policy Knowledge
  • Project Coordination
  • Documentation Management
  • Inventory Tracking
  • Vendor Engagement

Languages

Korean
Limited

Affiliations

  • Volunteering with at risk youth.
  • Running 5Ks.

Timeline

Partner Program and Account Manager

HighCom Armor
05.2022 - Current

Early Childhood Professional Development Specialist

MHMR of Tarrant County
01.2021 - 08.2021

Clinical Records Manager

MHMR of Tarrant County
09.2019 - 01.2021

Photo Imaging Guest Support

Walt Disney Travel Company
09.2018 - 08.2019

Back Office Clerk

Valley Hi Toyota
06.2017 - 08.2018

High School Diploma -

Murrieta Valley Christian School

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Keleigh Hedlund