Keleka Zen Perkins
Honolulu,HI
Summary
Dedicated server with a passion for providing top-notch customer service. Experienced in efficiently taking orders, delivering accurate recommendations, and ensuring a pleasant dining atmosphere. Adept at multitasking and collaborating with team members to enhance overall guest satisfaction. Proactive and friendly, committed to upholding the highest standards of service.
Overview
4
4
years of professional experience
Work History
Server
Aloy Modern Thai
02.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided daily service to 100-200 guest.
- Memorized 45 item menu, including allergies and other modifications.
- Trained new hires on menu items, company procedures and company expectations.
- Bussed and reset tables to keep dining room and work areas clean to uphold restaurant hygiene standards.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
- Maintained order efficiency and accuracy through clear communication with kitchen staff to deliver customer meals in timely manner.
Barista
Arvo Cafe
05.2020 - 01.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new hires on menu items, company procedures and company expectations.
- Managed 50-100 customers per day
Valet
Hilton Garden Inn
07.2019 - 04.2020
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Provided punctual, polite valet services to uphold professional standards.
- Resolved customer complaints through calm, constructive communication.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Drove varied vehicles, including luxury and sports models, safely and legally.
Education
High School Diploma -
Colorado Connections Academy
Englewood, CO07.2020
Skills
- Customer Service and Rapport
- Check Payment Processing
- Waiting Tables
- Adaptable and Flexible
- Guest Inquiries
Timeline
Server
Aloy Modern Thai
02.2021 - Current
Barista
Arvo Cafe
05.2020 - 01.2021
Valet
Hilton Garden Inn
07.2019 - 04.2020
High School Diploma -
Colorado Connections Academy
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