Kelemework Degaga

• Schedule design appointment for clients and give Exceptional Customer services

• Managed multiple design projects simultaneously, prioritizing tasks effectively manner.
• Developed innovative design concepts aligning with client branding and project goals.
• Follow us with clients via phone and emails.

• Assisted customers with credit applications, ensuring accurate and timely manner.
• Evaluated credit reports to determine approval eligibility for various financing options.
• Maintained up-to-date knowledge of company policies related to credit management.
• Streamlined documentation processes, enhancing efficiency in application handling.
• Provided training support to new staff on credit procedures and best practices.
• Conducted regular audits of credit files to ensure compliance with internal standards.
• Developed strong relationships with customers, fostering trust and loyalty through excellent service.

• Managed large quantities of calls and emails.
• Conducted follow-up communications to ensure ongoing customer satisfaction and loyalty.
• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Assisted call-in customers with questions and orders.
• Completed data entry to record call notes, suggestions and questions.
• Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
• Responded to customer requests for products, services, and company information..
• Provided exceptional customer support through effective communication and problem-solving techniques.