Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelen Leger

Greenbelt,MD

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23
23
years of professional experience

Work History

Event Caterer

GREEEYO CATERING LLC
09.2015 - Current
  • Cooked for large groups of people and managing various types of food for large events.
  • Addressed customer complaints with openness and proactivity, attending to concerns personally and offering creative solutions to uncharted problems with food availability, temperature and quantity.
  • Conceptualized menus to account for dietary restrictions, food allergies and personal requests.
  • Ordered food items and supplies needed to fulfill catering jobs.
  • Created catering menu based upon client specifications, event type, dietary needs, and budget.
  • Crafted exciting catering options for clients.

Driver

Uber
01.2014 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.

Disk Jockey

CHEF DJ KEKE
09.2000 - Current
  • Produced creative radio segments focused on music, current events and lifestyle topics.
  • Operated studio sound boards, desks and playout software for slick, professional broadcasts.
  • Announced ads, song switches and breaking news segments for radio broadcasts.
  • Attended promotional events to create station awareness and build listener reach.

CUSTOMER SERVICE

TARGET
08.2016 - 01.2021
  • Responded to customer requests for products, services, and company information.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Fielded customer complaints, escalating complex issues to management for resolution.

Package Handler

UPS
06.2007 - 09.2015
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.

Front Desk Agent

Gaylord National Convention Center
02.2010 - 07.2015
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

No Degree - Psychology

Prince George's Community College
Upper Marlboro, MD

Skills

  • Customer Rapport
  • City and Non-City Driving
  • Vehicle Inspection
  • Time Management
  • Passenger Support
  • Verbal and Written Communication
  • Schedule Management
  • Shipping and Packaging
  • Order Picking and Processing
  • Customer Service
  • Loading and Unloading
  • Strategic Planning
  • Inquiry Response
  • Safety Management
  • Business Management
  • Microsoft Word
  • Reading Comprehension
  • Intuit QuickBooks

Timeline

CUSTOMER SERVICE

TARGET
08.2016 - 01.2021

Event Caterer

GREEEYO CATERING LLC
09.2015 - Current

Driver

Uber
01.2014 - Current

Front Desk Agent

Gaylord National Convention Center
02.2010 - 07.2015

Package Handler

UPS
06.2007 - 09.2015

Disk Jockey

CHEF DJ KEKE
09.2000 - Current

No Degree - Psychology

Prince George's Community College

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Kelen Leger