Kelena Chavez
11403 Ridgegate Dr. Whittier,CA
Summary
Dedicated and versatile intermediate typist clerk striving to provide a high level of service to patients for maximum satisfaction and retention in a busy clinical setting. Knowledgeable in scheduling, records, insurance verification, and front desk management. Communicates effectively with doctors, nurses, patients, and care team. Equipped to handle fast-paced office operations and multi-task with continuous flow of patients and assignments. Meticulous in completing assignments accurately and in a timely manner.
Overview
7
7
years of professional experience
Work History
Intermediate Typist Clerk
Los Angeles County Health Services
06.2024 - Current
- Facilitate smooth check-in process, ensuring demographics are up-to-date.
- Perform outreach calls to schedule flu shot appointments for patients in need.
- Provide compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Communicate effectively with patients on current wait times.
- Transcribe phone messages and relay to appropriate personnel.
- Enhance patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contribute to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Greet and direct patients to the correct department.
- Reduce missed appointments through effective reminder calls.
- Streamline office communication by effectively coordinating between doctors and nurses.
- Maintain confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Reduce administrative errors by consistently verifying insurance information.
- Provide bills to patients as needed and scan necessary documents such as identification and insurance cards.
Receptionist
Southern California University Of Health Sciences
08.2022 - 06.2024
- Schedule patients accordingly based on insurance and availability using Visual Outcomes EHR software.
- Handle assignments independently with good judgement and critical thinking skills.
- Greet incoming visitors and patients daily as well as provide friendly knowledgeable assistance.
- Assist with onboarding new patients and securing paperwork completion.
- Verify patient's insurance through ASHLink and submit Medical Necessity Review Forms when needed for continuity of care.
- Answer phone promptly and direct incoming calls to correct departments.
- Handle cash/credit card transactions and maintain electronic payment records accurately.
- Correspond with patients and other doctors offices through email, telephone, fax, or postal mail.
- Assist internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Confirm appointments, communicate changes in doctor schedules with patients, and update patient records.
- Ensure accounts are up to date and collect past due balances.
- Actively recruit new patients in need of care using Front Office Helper.
Assistant Manager
Rite Aid
01.2018 - 07.2022
- Provided customer service and resolved customer complaints.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Monitored fiscal results and adjusted workflow accordingly.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Performed inventory management such as ordering based on sale trends to keep shelves stocked at over 90% according to customer needs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor of Science - Health Information Management
Western Governors University
Salt Lake City, UT09-2025
Associate of Applied Science - Health Information Management
Eastern Gateway Community College
Steubenville, OH12.2023
Skills
- Microsoft Office: Word, Excel, Powerpoint
- Microsoft Outlook
- Proficient in Spanish
- Typing Speed of 55 WPM
Timeline
Intermediate Typist Clerk
Los Angeles County Health Services
06.2024 - Current
Receptionist
Southern California University Of Health Sciences
08.2022 - 06.2024
Assistant Manager
Rite Aid
01.2018 - 07.2022
Bachelor of Science - Health Information Management
Western Governors University
Associate of Applied Science - Health Information Management
Eastern Gateway Community College
Similar Profiles
ROBERT BRADYROBERT BRADY
BUILDING & EQUIPT. MAINT. SUPERVISOR, AVRC at Los Angeles County- Public HealthBUILDING & EQUIPT. MAINT. SUPERVISOR, AVRC at Los Angeles County- Public Health
Frank OrendainFrank Orendain
Electrician Supervisor at Los Angeles County Department of Health ServicesElectrician Supervisor at Los Angeles County Department of Health Services
Otilia ElszyOtilia Elszy
Nurse Practitioner at Los Angeles County Department of Health ServicesNurse Practitioner at Los Angeles County Department of Health Services