Summary
Overview
Work History
Education
Skills
Timeline
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Kelene Otterson

Prescott,AZ

Summary

Accomplished Executive Concierge at PricewaterhouseCoopers, adept in leveraging AI tools for operational efficiency, enhancing executive workflows by 30%. Skilled in event planning and customer service, I foster collaborative environments across teams, notably improving partner satisfaction. My proficiency in expense tracking and travel coordination, combined with superior organization, sets a high standard for executive support excellence.

Overview

11
11
years of professional experience

Work History

Executive Concierge (EC)

PricewaterhouseCoopers
08.2016 - Current
  • Efficiently manage partners' calendars, scheduling meetings and resolving conflicts promptly.
  • Coordinate meeting and event catering via EZCater, accommodating dietary preferences and restrictions.
  • Arrange seamless travel for partners, including flights, hotels, and car services.
  • Support partners' compliance with time tracking and expense reporting, ensuring timely and accurate entries.
  • Leverage AI-powered tools to automate routine tasks, analyze data, and streamline workflows, enhancing operational efficiency and saving time for executives and teams.
  • Facilitate signing of documents by managing DocuSign uploads for partners and clients.
  • Collaborate across teams to solve issues, expanding professional networks and fostering a collaborative environment.

Office Coordinator

Iconiq Capital
04.2015 - 08.2016
  • Served as the office notary for the Palo Alto office, assisting partners and clients with their notary needs to ensure efficient document processing.
  • Managed executive calendars, staff meetings, and video conferences to facilitate productive communication and collaboration.
  • Provided comprehensive personal and professional support to directors, anticipating needs and addressing challenges proactively.
  • Efficiently handled incoming calls and managed conference room calendars to ensure seamless scheduling and coordination.
  • Oversaw all incoming and outgoing mail, ensuring timely and accurate delivery.
  • Provided a friendly and professional welcome to clients, escorting them to the appropriate conference rooms to create a positive first impression.
  • Ordered snacks, coffee, and beverages; received deliveries; and stocked the refrigerator and cabinets to maintain a well-supplied and clean kitchen for staff and guests.
  • Assisted with submitting weekly expenses for all staff in the Palo Alto office, ensuring accurate tracking and timely processing.

Guest Relations Coordinator & Office Assistant

Rosewood Sand Hill
07.2014 - 04.2015
  • Worked closely with and supported the Managing Director and Hotel Manager on various projects as needed.
  • Attended and conducted daily manager meetings in the executive boardroom.
  • Sent daily emails to all hotel employees containing information about events and news for the day.
  • Provided exceptional customer support by responding to all hotel guest satisfaction surveys via Market Metrix.
  • Managed phone calls with the utmost focus on delivering excellent customer service.
  • Assisted the Accounting Department with processing all checks received by the hotel.
  • Scheduled and organized guest hotel reservations.
  • Contacted guests before check-in via phone and email to gather additional information and ensure a more enjoyable stay.
  • Coordinated flower arrangements, food service, and other requirements for Villa guests.
  • Created and issued donation gift certificates to non-profit organizations in the Bay Area.
  • Generated Purchase Orders in the Birchstreet Database.

Front Desk Receptionist

Rosewood Sand Hill
07.2013 - 07.2014

Education

Bachelor of Science - Hospitality Management & Minor: Business

San Jose State University
San Jose, CA
12-2010

Skills

  • Effective Multitasking
  • Event planning proficiency
  • Customer service expertise
  • Exceptional communication
  • Efficient scheduling
  • Superior organization

Timeline

Executive Concierge (EC)

PricewaterhouseCoopers
08.2016 - Current

Office Coordinator

Iconiq Capital
04.2015 - 08.2016

Guest Relations Coordinator & Office Assistant

Rosewood Sand Hill
07.2014 - 04.2015

Front Desk Receptionist

Rosewood Sand Hill
07.2013 - 07.2014

Bachelor of Science - Hospitality Management & Minor: Business

San Jose State University

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Kelene Otterson