Kelesa Akins
Summary
Seasoned and motivated health professional with progressive experience, customer-focused orientation and stellar administrative stills that enhances operational efficiencies in multiple healthcare delivery settings. Proficiency in practice manager, workflow and process driven, quality and safety standards, people management and development. Forward-thinking professional bringing more than 6 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large specialty practices.
Overview
27
27
years of professional experience
Work History
Practice Manager of Operations
Piedmont Healthcare Corporate
2022.08 - Current
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Oversaw accounting, budgeting, and financial reporting.
- Developed close working relationships with front office and back office staff.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Practice Manager of Operations
Piedmont Healthcare Corporate
2017.12 - 2022.08
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Created and implemented organizational policies and procedures.
- Oversaw accounting, budgeting, and financial reporting.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Back Office Coordinator
Piedmont Healthcare Corporate
2014.03 - 2017.12
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Increased team productivity by reorganizing office supplies and protocols.
- Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
- Monitored vendor accounts and product updates to verify competitive pricing.
- Managed 7-employee medical office, supervising workers and enhancing productivity and efficiency.
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
Medical Assistant
Piedmont Healthcare Corporate
2006.10 - 2014.10
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant
The Doctors Office
1996.04 - 2006.04
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Master of Science - Health Services Administration
Ashford University
San Diego, CA2017
Bachelor of Science - Healthcare Management
Clayton State University
Morrow, GA2014
Medical Assistant -
Georgia Medical Institute-Dekalb
Atlanta, GA1996
Skills
- Workflow Planning
- Problem Identification
- Employee Operations
- Team Meetings
- Clinical Staff Management
- Recruit Well-Qualified Staff
- Facility Oversight
- Data Communications
- New Hire Training
- Operational Efficiency
- Employee Performance
- Coaching and Mentoring
Accomplishments
Developed, implemented and managed new reconciliation process for practice to reduce budget expenses.
Chick-Fil-A Wellness Program Manager
Supported development of innovative pilot partnership with Piedmont/Chick- Fil- A for employee wellness initiatives
Develop, implement and manage new provider ramp up and growth strategies
Successfully on-boarded 3 new providers and ramped up to exceed median MGMA standards in less than 2 years utilizing data/analytics to identify opportunities and develop resolution strategies, include template optimization strategies and development of new service offerings
Led template optimization pilot to identify opportunities for increasing available patient slots and improve patient access.
Managed start up clinic from build out to opening. Successfully hired and trained new manager and direct reports.
Named Practice of the Year 2018
Practice MyChart Winners 2022
Timeline
Practice Manager of Operations
Piedmont Healthcare Corporate
2022.08 - Current
Practice Manager of Operations
Piedmont Healthcare Corporate
2017.12 - 2022.08
Back Office Coordinator
Piedmont Healthcare Corporate
2014.03 - 2017.12
Medical Assistant
Piedmont Healthcare Corporate
2006.10 - 2014.10
Medical Assistant
The Doctors Office
1996.04 - 2006.04
Master of Science - Health Services Administration
Ashford University
Bachelor of Science - Healthcare Management
Clayton State University
Medical Assistant -
Georgia Medical Institute-Dekalb
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