Kelessa Brewer
Bonita Springs
Summary
Results-driven operations management professional with proven track record in streamlining processes and driving efficiency. Strong focus on team collaboration and adaptability, ensuring reliable performance in dynamic environments. Skilled in strategic planning, resource allocation, and project management. Known for leadership, communication, and problem-solving abilities to achieve organizational goals.
Professional transaction specialist with proven track record in managing and coordinating complex transactions. Strong focus on team collaboration, ensuring seamless communication and adaptability to changing needs. Skilled in document preparation, contract management, and client relations. Known for reliability and delivering results efficiently.
Lastly, I am an experienced early childhood educator with strong focus on creating engaging, nurturing, and developmentally appropriate learning environments. Skilled in curriculum design, classroom management, and fostering positive relationships with children, parents, and colleagues. Known for adaptability, teamwork, and achieving desired educational outcomes. Consistently reliable and responsive to changing classroom needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate/Licensed Professional Realtor
Realty One Group MVP
06.2022 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Wrote contracts to outline sales and purchases of properties.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Compared recently sold area properties to determine competitive market prices.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
- Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
- Created compelling listing presentations that showcased properties'' unique features while highlighting their potential value to prospective buyers.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Prepared and presented contracts and other legal documents to clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Developed new business and managed new and existing clients.
- Reviewed and executed confidential documents, contracts and disclosures.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
Operations Manager
Mainscape
02.2024 - 02.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Implemented quality control systems to boost overall product consistency and reliability.
- Assisted in recruiting, hiring and training of team members.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Managed cross-functional teams for successful project completion and timely delivery.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
- Improved team morale with regular feedback sessions and recognition of outstanding performance.
- Fostered safety-first culture, implementing new policies that led to decrease in workplace accidents.
- Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
- Conducted market research to inform operational adjustments, keeping company competitive in changing landscape.
- Coordinated with IT department to upgrade inventory management software, reducing errors and saving time.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
Transaction Coordinator for Real Estate Team
MVP Realty Diamond Group
08.2022 - 07.2024
- Facilitated smooth transaction processes, coordinating communication between buyers, sellers, and agents.
- Improved transaction efficiency by organizing documentation and ensuring timely delivery.
- Streamlined closing procedures for enhanced client satisfaction.
- Managed transaction timelines with precision, meeting critical deadlines consistently.
- Coordinated with multiple stakeholders to maintain seamless communication.
- Enhanced client experience by resolving transaction-related issues promptly.
- Prepared comprehensive reports on transaction status to inform decision-making.
- Maintained organized records of all transactions to ensure compliance.
- Collaborated with agents and clients to address inquiries and provide updates.
- Assisted in the preparation of closing documents to expedite process completion.
- Improved process efficiency by implementing organizational best practices.
- Conducted detailed reviews of transaction documents to ensure accuracy.
- Enhanced coordination of transaction activities, facilitating successful closings.
- Communicated effectively with lenders and escrow officers to resolve issues.
- Managed transaction-related communications to keep all parties informed.
- Supported team members with transaction processes to achieve organizational goals.
- Ensured compliance with regulations by monitoring transaction procedures.
- Improved document management system with efficient organization techniques.
- Provided administrative support for transaction coordination tasks.
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
- Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
- Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.
- Facilitated successful closings by coordinating with escrow officers, lenders, inspectors, appraisers, and other professionals involved in the process.
- Collaborated effectively with team members to ensure seamless operation and timely completion of tasks.
- Conducted consistent follow-ups with clients to address any concerns or questions related to their transactions promptly.
- Supported agents in generating leads through effective marketing strategies that attracted potential buyers or sellers to listings actively managed by our team.
- Streamlined transaction processes by implementing efficient organizational strategies and time management techniques.
- Contributed to increased sales figures by efficiently managing high volumes of real estate transactions simultaneously.
- Enhanced client preparedness for closings by providing comprehensive checklists and timelines, setting clear expectations.
- Improved client satisfaction with detailed follow-ups on transaction statuses, keeping all parties informed throughout process.
- Streamlined transaction processes, significantly reducing paperwork processing time by implementing digital filing system.
- Strengthened client trust by consistently delivering transparent and timely communication throughout transaction process.
- Coordinated with lenders, agents, and other stakeholders to gather necessary documentation, facilitating timely closings.
- Enhanced team collaboration by organizing weekly coordination meetings between agents and clients, ensuring smooth transaction flows.
- Simplified closing process for clients, delivering clear and concise explanation of documents leading to more transparent experience.
- Facilitated communication between buyers and sellers to resolve issues swiftly, maintaining positive relations and preventing transaction fall-through.
- Complied with established internal controls and policies.
Branch Coordinator Administrative Assistant
Mainscape
01.2023 - 02.2024
- Improved branch efficiency by streamlining processes and implementing time-saving strategies.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Collaborated with team members to achieve branch goals and objectives.
- Coordinated meetings between various departments at the branch level to address any operational challenges.
- Oversaw financial transactions to maintain accuracy in accounting records and reduce discrepancies.
- Ordered supplies, created purchase orders and entered orders into inventory.
- Ensured compliance with company policies, procedures, and regulatory requirements at all times.
- Remained calm and professional in stressful situations.
- Increased customer satisfaction with prompt resolution of issues and concerns.
- Balanced operational awareness with customer focus.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with established internal controls and policies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Toddler Teacher
BLuegrass Childrens Academy
07.2021 - 09.2021
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
- Developed individualized lesson plans tailored to each child''s needs, promoting overall growth and development.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Worked closely with fellow teachers to share ideas, exchange feedback, and collaborate on curriculum planning efforts across classrooms.
- Collaborated with parents to establish consistent routines and maintain open communication channels for optimal child support.
- Supported children during transitions between activities or environments by providing clear instructions and guidance as needed.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Enhanced learning experiences by incorporating age-appropriate activities and play-based teaching methods.
- Managed classroom materials and resources effectively to ensure a well-stocked learning environment at all times.
- Monitored children''s progress through regular assessments and adjusted teaching approaches accordingly.
- Allowed for ample outdoor discovery time in schedule each day.
- Adapted teaching methods and materials to accommodate diverse learning styles among toddlers effectively.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Implemented positive discipline strategies to reinforce appropriate behavior in the classroom.
- Ensured all children felt valued, respected, and included within the classroom by fostering a culture of empathy and support.
- Maintained accurate records of children''s developmental milestones and prepared detailed reports for parent-teacher conferences.
- Established strong relationships with families, fostering trust and collaboration in supporting each child''s development.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Incorporated music, art and literature into curriculum.
- Established positive relationships with students and families.
- Implemented curriculum to enhance classes with learning-focused activities.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Gathered materials and resources to prepare for lessons and activities.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Created safe and nurturing learning environment for preschoolers.
- Organized and supervised large and small group activities.
- Developed innovative activities to engage young children in learning process.
- Monitored classroom to verify safe and secure environment.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Assessed student progress and provided feedback on educational development.
- Implemented age-appropriate curricula to meet needs of young learners.
- Modeled positive behavior and communication skills for students.
- Developed and implemented behavior management plans.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Utilized creative teaching strategies to engage students in classroom.
Customer Service Representative
Sitel
06.2020 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
Preschool Teacher
Providence Christian Academy
10.2015 - 05.2018
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Established positive communication with parents in daily conversation and formal conferences.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Assisted and supervised 10-12 children through entire school day.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
- Assisted in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Allowed for ample outdoor discovery time in schedule each day.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
- Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
- Implemented differentiated instruction techniques to accommodate diverse learning needs within the classroom setting without sacrificing overall quality of education provided to all students.
- Adapted lesson plans to meet needs of each student, offering personalized support where necessary.
- Nurtured creativity in students by incorporating arts and crafts into curriculum, showcasing their talents.
- Organized special events like field trips, holiday celebrations, or guest speakers to enhance the educational experience for students while building a sense of community within the classroom.
- Implemented innovative teaching methods to engage students, making learning more interactive and fun.
- Fostered independence in students by encouraging self-help skills and personal responsibility.
- Contributed to the successful implementation of school-wide initiatives by collaborating with colleagues on curriculum development, professional development, and other projects.
- Coordinated with colleagues to develop interdisciplinary lessons, enriching students' educational experience.
- Developed diverse curriculum to cater to different learning styles, improving educational outcomes.
- Enhanced children's social skills by organizing group activities that encouraged collaboration and communication.
- Engaged with community by organizing visits from local professionals, broadening students' understanding of different careers.
- Improved learning with well-structured lesson plans that made complex concepts easier for preschoolers to understand.
- Encouraged critical thinking and problem-solving skills with specially designed activities and games.
- Maintained detailed records of students' progress and behavior, providing valuable feedback to parents and staff.
- Initiated parent-teacher meetings to discuss children's progress, strengthening family-school connections.
- Supported emotional development by teaching and modeling empathy and kindness in daily interactions.
- Implemented bilingual program, introducing young learners to second language in immersive setting.
- Fostered safe and inclusive classroom environment, allowing students to express themselves freely and respectfully.
- Enhanced literacy skills with storytelling sessions, capturing students' imaginations and interest in reading.
- Facilitated connection with nature through regular educational outdoor excursions, enhancing environmental awareness.
- Conducted early literacy and math activities, laying foundation for future academic success.
- Utilized positive reinforcement to manage classroom behavior, creating supportive learning environment.
- Monitored classroom to verify safe and secure environment.
- Established positive relationships with students and families.
- Created safe and nurturing learning environment for preschoolers.
- Promoted physical health through organized outdoor play and activities, supporting overall well-being.
- Modeled positive behavior and communication skills for students.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Organized and supervised large and small group activities.
- Incorporated music, art and literature into curriculum.
- Implemented age-appropriate curricula to meet needs of young learners.
- Utilized creative teaching strategies to engage students in classroom.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Guided students to develop social, emotional and physical skills.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Helped new preschool children get used to classes by giving one-on-one support.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Assessed student progress and provided feedback on educational development.
- Developed innovative activities to engage young children in learning process.
- Developed and implemented behavior management plans.
- Supported students in developing self-esteem and self-confidence.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
Education
Associate of Science - Early Childhood Education
Bluegrass Community And Technical College
Lexington, KY12-2021
High School Diploma -
Bourbon County High School
Bourbon County, KY06-2015
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Exceptional customer service
- Reliable and punctual
- Problem-solving
- Relationship building
- Conflict resolution
- Verbal and written communication
- Positive and professional
Certification
Florida Real Estate License
FCLIST- Florida Certified Landscape Irrigation Service Technician
ECE- Early Childhood Eduacation Certification
Languages
English
Timeline
Operations Manager
Mainscape
02.2024 - 02.2025
Branch Coordinator Administrative Assistant
Mainscape
01.2023 - 02.2024
Transaction Coordinator for Real Estate Team
MVP Realty Diamond Group
08.2022 - 07.2024
Sales Associate/Licensed Professional Realtor
Realty One Group MVP
06.2022 - Current
Toddler Teacher
BLuegrass Childrens Academy
07.2021 - 09.2021
Customer Service Representative
Sitel
06.2020 - 03.2021
Preschool Teacher
Providence Christian Academy
10.2015 - 05.2018
Florida Real Estate License
FCLIST- Florida Certified Landscape Irrigation Service Technician
ECE- Early Childhood Eduacation Certification
Associate of Science - Early Childhood Education
Bluegrass Community And Technical College
High School Diploma -
Bourbon County High School
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