Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Keleta Foreman

Chesterfield,VA

Summary

Successful Customer Service Coordinator with 10 years of experience addressing customer requests and concerns.

Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Living the Values to Change Banking for Good

Overview

8
8
years of professional experience

Work History

Customer Service Coordinator

Capital One
01.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Playing an intricate part in team building, moral building. team spirit and living the values everyday.
  • Assisting Military personnel will SCRA benefit request enrollment, program details and time frames of eligibility.
  • Educating team members on best practices in empathy, and self awareness.
  • Problem Solver
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Assisted customers in navigating company website and improving overall user experience.

Administrative Assistant

Lyneer Staffing Solutions
06.2020 - 11.2021
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Developed strategies to streamline and improve office procedures.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.

Customer Service Representative

Teleproformance/ USAA
04.2016 - 03.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

Associate of Science - Criminal Justice

Temple University
Philadelphia, PA

Skills

  • Multitasking and Organization

  • Product and service solutions

  • One Call Resolution

  • Call center experience

  • Team Building and Leadership

  • Cross Trained in Several areas

  • Excellent time management skills

  • Customer Service

  • Customer Focus

  • Team Leadership

Accomplishments

    USA Veteran served in Desert Storm

    Mentorship, team mates

    Buddy System

    Crossed Trained in several areas of Banking/Credit Cards

Timeline

Customer Service Coordinator

Capital One
01.2022 - Current

Administrative Assistant

Lyneer Staffing Solutions
06.2020 - 11.2021

Customer Service Representative

Teleproformance/ USAA
04.2016 - 03.2020

Associate of Science - Criminal Justice

Temple University

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Keleta Foreman