Keleyn Stefany Da Silva Barros
Little Rock,AR
Summary
Detail-oriented and bilingual administrative professional with 4+ years of experience in customer service, scheduling, and quality assurance. Proven ability to handle confidential information, maintain records, and communicate effectively with diverse clients. Fluent in Portuguese and English, with intermediate Spanish. Strong organizational and time management skills with a commitment to professionalism and reliability. Seeking to transition into a legal support role where attention to detail, client communication, and adaptability are essential.
Overview
5
5
years of professional experience
Work History
Residential Cleaning Operations Manager
Josie's Cleaning Company
03.2021 - 06.2025
- Provided direct administrative support including scheduling, managing service calendars, and resolving client concerns.
- Maintained accurate records of services, client preferences, and supply usage.
- Conducted on-site inspections to ensure service quality and client satisfaction.
- Trained and supervised cleaning teams while ensuring safety protocols and high performance.
- Collaborated with clients to tailor services based on unique needs and preferences.
Server, Cashier & Cook
Riko’s Café
05.2020 - 03.2021
- Delivered outstanding customer service in a fast-paced environment.
- Handled transactions and managed POS systems with accuracy.
- Adapted communication for English and Spanish-speaking customers.
- Assisted in managing customer flow and resolving concerns quickly and professionally.
Education
High School Diploma -
Sussex Central High School
Millsboro, DE05.2021
Skills
- Client Communication & Service Coordination
- Schedule & Calendar Management
- E-filing (Familiarity)
- Legal Terminology (Basic understanding, learning quickly)
- Document Handling & Confidentiality
- Bilingual: Portuguese (Fluent), English (Fluent), Spanish (Intermediate)
- Attention to Detail & Proofreading
- Time Management & Organization
- Team Supervision
- Adaptability & Problem Solving
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Residential Cleaning Operations Manager
Josie's Cleaning Company
03.2021 - 06.2025
Server, Cashier & Cook
Riko’s Café
05.2020 - 03.2021
High School Diploma -
Sussex Central High School
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