Keli Axe
Clearwater
Summary
Accomplished account manager with a proven track record of meeting budgets and deadlines, implementing innovative sales techniques, and providing effective client solutions. Skilled in managing diverse client needs and consistently exceeding performance expectations. Strong leadership abilities drive team success and sales growth. Diligent [Desired Position] with a solid background in managing client relationships, ensuring customer satisfaction, and driving revenue growth through strategic account management and cross-functional collaboration. Experienced in client relationship management, negotiation, conflict resolution, maintaining and renewing client contracts, leveraging analytical insights for client retention and business development.
Overview
24
24
years of professional experience
Work History
Account Manager
Progressive Dental
07.2019 - Current
- Assisted in developing content strategies for organic search engine optimization purposes for over seventy-five clients simultaneously.
- Conducted research to determine ideal markets for clients’ services.
- Managed budget allocation across channels to maximize ROI while staying within budget limits.
- Provided recommendations based on insights from analytics data regarding how best to allocate budgets across channels.
- Supported SEO initiatives to improve content, keywords, and branding.
- Collaborated with in-house creative teams to ensure campaigns meet branding standards while achieving desired objectives for clients.
- Maintained up-to-date knowledge of industry trends and best practices.
- Assessed projects against budgets and timelines, keeping team and assignments on task.
- Expanded personnel skill sets by mentoring client teams both individually and in groups.
- Recommended policy changes to improve marketing tactics and strategies.
- Supervised and coached clients, staff members responsible for executing day-to-day marketing activities.
- Developed and implemented marketing plans for clients to increase brand awareness.
Sales Team Operation Lead
Royal Pets Market & Resort
07.2018 - 07.2019
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Provided training sessions for new employees on sales techniques and procedures.
- Managed a team of 10+ sales representatives, providing guidance and support.
Center Director
KinderCare Learning Centers
07.2015 - 07.2018
- Elevated enrollment from 40% occupancy to 90% through strategic recruitment and rigorous staff training.
- Recruited, trained, and evaluated staff and recommended personnel actions for programs and services.
- Communicated with parents and fostered strong professional relationships.
- Provided guidance, support, and training to teachers on classroom management strategies, curriculum development, and teaching methods, thus reducing turnover from 85% to 10%.
- Reduced student turnover from 75% to only 10%
- Collaborated with parents and staff to improve student behavioral and learning issues with initiative-taking approaches.
- Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
- Trained, managed, and motivated employees to promote professional skill development.
Retail Manager/ Multiple Locations
Bath and Body Works, Limited Brands
02.2001 - 07.2015
- Trained and mentored associates, teach daily tasks and procedures.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Identified areas of improvement in store operations processes.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented campaigns and promotions to help with developing goods and services.
- Highlighted and built visually appealing displays and signs to encourage customers to buy specific products.
- Analyzed sales figures to identify trends and opportunities for improvement.
Education
No Degree - Early Childhood Education
University of Toledo
Toledo, OHAssociate of Science - Education/ Business Administration
Monroe Community College
Skills
- Project coordination
- Data-driven SEO approaches
- Data-driven decision making
- Financial budget oversight
- Competitive landscape evaluation
- Collaborative strategic planning
- Problem-solving expertise
- Sales strategy
- Profit growth initiatives
- Cross-functional teamwork
- Customer relationship management
- Service excellence
- Account relationship development
Timeline
Account Manager
Progressive Dental
07.2019 - Current
Sales Team Operation Lead
Royal Pets Market & Resort
07.2018 - 07.2019
Center Director
KinderCare Learning Centers
07.2015 - 07.2018
Retail Manager/ Multiple Locations
Bath and Body Works, Limited Brands
02.2001 - 07.2015
Associate of Science - Education/ Business Administration
Monroe Community College
No Degree - Early Childhood Education
University of Toledo
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