Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Keli Babin

Covington,Louisiana

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Uses independent decision-making skills and sound judgment to positively impact company success. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

18
18
years of professional experience

Work History

Store Manager

Kay Jewelers
10.2018 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Kennel Manager

St. Tammany Parish Animal Services
06.2012 - 05.2018
  • Managed approximately 10 employees daily.
  • In charge of Foster program & Volunteer program.
  • Enhanced animal care by implementing efficient daily routines and health checks for the shelter animals.
  • Developed new cleaning protocols that resulted in a decrease in disease transmission among shelter animals.
  • Conducted staff training sessions to improve knowledge of animal behavior, handling techniques, and safety protocols.
  • Reduced overcrowding issues by implementing population management strategies such as targeted adoption promotions.
  • Maximized shelter efficiency through continuous process evaluation, identifying areas for improvement and implementing necessary changes.
  • Managed a team of employees and volunteers, delegating tasks appropriately to maintain a safe and efficient work environment.
  • Streamlined the intake process for incoming animals, ensuring accurate documentation and proper housing assignments.
  • Improved adoption rates by creating engaging profiles and showcasing available animals on social media platforms.
  • Evaluated employee performance regularly to ensure continued growth in skills and professionalism within the organization.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Administered medications to animals in treatment and documented changes in condition.
  • Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Kept up with supply order of cleaning supplies, medical supplies and all foods orders for every animal.

Administrative Assistant

Lemoine Construction Company
02.2009 - 12.2010
  • Answered high volume phone line system, along with the daily use of a copier, fax machine, scanner & intricate filing system
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Administrative Assistant

Diversified Recovery System
02.2007 - 02.2009
  • Answered high volume phone line system along with daily use of copier, scanner, & fax machine
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Liaised between clients and vendors and maintained effective lines of communication.

Education

Euthanasia Certificate Certification -

Louisiana Veterinary Medical Association
Shreveport
09.2024

Veterinarian Technician -

Delgado College
Covington
01.2013

Skills

Strategic thinker

Team Building

Customer Relations

Scheduling

References

  • Paula Alcorn: Amite, Louisiana #985-373-6456, Former Adoption Specialist at St. Tammany Humane Society
  • Cheerren Johnson: Slidell, Louisiana #504-657-7605, Former Kennel Technician at St. Tammany Animal Services
  • Lisa Reed: Augusta, Georgia #770-598-7401 Retired

Timeline

Store Manager

Kay Jewelers
10.2018 - Current

Kennel Manager

St. Tammany Parish Animal Services
06.2012 - 05.2018

Administrative Assistant

Lemoine Construction Company
02.2009 - 12.2010

Administrative Assistant

Diversified Recovery System
02.2007 - 02.2009

Euthanasia Certificate Certification -

Louisiana Veterinary Medical Association

Veterinarian Technician -

Delgado College

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Keli Babin