Keli Celikovic
Fargo
Summary
Dynamic and results-oriented professional with extensive experience in office management and medical billing, notably at IAS and Novum. Excelled in fostering client relationships and streamlining financial operations. Skilled in account reconciliation and fostering team collaboration, significantly enhancing operational efficiency and client satisfaction. Demonstrated ability to maintain confidentiality and manage complex tasks effectively.
Experienced with coordinating office operations, ensuring efficiency and compliance with company policies. Utilizes strong organizational skills and effective communication to manage administrative tasks and support team productivity. Knowledge of implementing best practices to enhance workflow and operational efficiency.
Overview
18
18
years of professional experience
Work History
Administrative Office Manager
IAS
02.2011 - Current
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Assisted executive management with special projects as needed to support overall business objectives.
- Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
- Guided patients through their healthcare experience by answering questions, offering support, and fostering trust throughout their visit.
Medical Billing Representative
Novum
03.2007 - 02.2011
- Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
- Conducted periodic audits of billing records to identify errors or inconsistencies, ensuring proper documentation for future reference.
- Established a positive work environment through open communication channels and active participation in team meetings, fostering a culture of collaboration and growth.
- Posted and adjusted payments from insurance companies.
- Precisely evaluated and verified benefits and eligibility.
- Evaluated patients' financial status and established appropriate payment plans.
- Managed a high volume of medical claims by prioritizing tasks based on due dates and urgency, preventing delays in processing.
- Supported team members in resolving complex cases, applying problem-solving skills to reach favorable outcomes for all parties involved.
Education
Associate of Science - Human Resources Management
Rasmussen
Fargo, ND05-2008
Skills
- Scheduling and calendar management
- Office administration
- Training and coaching
- Account reconciliation
- Scheduling management
- Credit and collections
- Relationship building
- Documentation and control
- Payroll processing
- Office management
- Records management
- Financial administration
Languages
Croatian
Native or Bilingual
Timeline
Administrative Office Manager
IAS
02.2011 - Current
Medical Billing Representative
Novum
03.2007 - 02.2011
Associate of Science - Human Resources Management
Rasmussen
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