Keli Cox
Shelbyville,KY
Summary
Driven leader with extensive experience in restaurant management, notably at Johnny Carino's Restaurant, where I
excelled in operations management and fostering a culture of excellence in customer service. Skilled in inventory control and staff development, I significantly enhanced customer satisfaction and employee retention through effective problem-solving and mentoring. COGS and P and L, Administrative duties,
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Johnny Carino's Restaurant
11.2021 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Negotiated contracts with vendors to acquire competitive prices and quality products.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Assistant General Manager
Dennys Resturant
02.2016 - 08.2019
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Education
GED - General Studies
Scott County High School
Georgetown, KY05.1994
Skills
- Operations Management
- Inventory Management
- Food Safety
- Cost Control
- Pre-shift walk-through
- Staff Scheduling
- Hiring Decisions
- POS system knowledge
- Labor Management
- Health Code Compliance
- Talent Development
- Customer Engagement
- Guest Relations
- Employee Retention
- Facility Maintenance
- Order Management
- Purchasing
- Food Preparation
- Sanitation Standards
- Allergy awareness
- Wine pairing
- Team Management
- Organization and prioritization
- Adaptable
- Passion for customer satisfaction
- Food plating and presentation
- Resource Allocation
- Scheduling
- Coaching and Mentoring
- Supply Ordering and Management
- Money Handling
- Problem-Solving
- Training and Onboarding
- Reliable and Responsible
- ServeSafe Manager
- Conflict Resolution
- Front of House Management
- Customer Service
- Back of House Management
- Kitchen staff coordination
- Recruitment and hiring
- ServSafe Food Manager
- Work Planning and Prioritization
- Critical Thinking
- Cost controls
- Anticipating Problems
- Quality Control
- Calm and Pleasant Demeanor
Certification
ServSafe Manager Certified
Alcohol Certified
Timeline
Restaurant General Manager
Johnny Carino's Restaurant
11.2021 - Current
Assistant General Manager
Dennys Resturant
02.2016 - 08.2019
GED - General Studies
Scott County High School
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