KELI COX
Restaurant General Manager
Waddy,KY
Summary
Driven leader with extensive experience in restaurant management, notably at Johnny Carino's Restaurant, where I excelled in operations management and fostering a culture of excellence in customer service. Skilled in inventory control and staff development. Significantly enhanced customer satisfaction and employee retention through effective problem-solving and mentoring. COGS and P and L, Administrative duties, and comprehensive training of new staff.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Restaurant General Manager
Johnny Carino's Restaurant
11.2021 - Current
- Managing Budgets, Inventory Control, and Vendor Relations
- Lowered labor by making strategic scheduling decisions
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Carefully interviewed, selected, trained, and supervised staff
- Motivated, trained, and disciplined employees to maximize performance
- Increased customer satisfaction by addressing and resolving concerns in a timely manner
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customer's enjoyment
- Maintained an Outstanding 90% score with Steritech and a 98% withe health Department
- Negotiated contracts with vendors to acquire competitive prices and quality products
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment
- Organization and Cleanliness are a #1 priority.
Time off for family care
Home
06.2019 - 11.2021
- Mother became very sick and we lost her February 2020
- After her loss, could not immediately return due to grief so I began sharpening my management skills taking free online classes for digital literacy and focusing on what would make me successful.
Assistant General Manager
Denny's Restaurant
02.2016 - 08.2019
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth
- Increased customer satisfaction by addressing and resolving concerns in a timely manner
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Education
GED - General Studies
Scott County High School
Georgetown, KY05.1994
Skills
- Operations Management
- Passion for customer satisfaction
- Inventory Management
- Food plating and presentation
- Food Safety
- Resource Allocation
- Cost Control
- Scheduling
- Pre-shift walk-through
- Coaching and Mentoring
- Staff Scheduling
- Supply Ordering and Management
- Hiring Decisions
- Money Handling
- POS system knowledge
- Problem-Solving
- Labor Management
- Training and Onboarding
- Health Code Compliance
- Reliable and Responsible
- Talent Development
- ServeSafe Manager
- Customer Engagement
- Conflict Resolution
- Guest Relations
- Front of House Management
- Employee Retention
- Customer Service
- Facility Maintenance
- Back of House Management
- Order Management
- Kitchen staff coordination
- Purchasing
- Recruitment and hiring
- Food Preparation
- ServSafe Food Manager
- Sanitation Standards
- Work Planning and Prioritization
- Allergy awareness
- Critical Thinking
- Wine pairing
- Cost controls
- Team Management
- Anticipating Problems
- Organization and prioritization
- Quality Control
- Adaptable
- Calm and Pleasant Demeanor
- Bartending
- Bartending prowess
- Attention to Detail
- Interpersonal Communication
- Flexible and Adaptable
- Organization and Time Management
- Multitasking Abilities
- Analytical and Critical Thinking
- Dependable and Responsible
Certification
- ServSafe, 07/2024
- ServSafe Manager Food Safety, 07/2029
- , Alcohol Safety Trained
- 5/2022
Additional Information
Quick to learn new skills. Hard Worker. Don't mind 50 or more hours a week.
Given the chance, will prove my worthiness of representing your establishment.
Place 100% effort into every aspect that is required and extra effort in do it yourself projects and team collaboration.
Motivating the team to accomplish projects that are extra with gentle persuasion and gratitude. Creating a tight knit in house group with high morale.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Supervised team of 25 staff members.
- Developed Bar Specialty Drink menus for our Restaurant with product available and POS buttons that already existed.
- Reduced employee turnover by 45% for a period of 18 months saving company a multitude of money on training
Timeline
Restaurant General Manager
Johnny Carino's Restaurant
11.2021 - Current
Time off for family care
Home
06.2019 - 11.2021
Assistant General Manager
Denny's Restaurant
02.2016 - 08.2019
GED - General Studies
Scott County High School
Similar Profiles
Devin AdamsDevin Adams
Host at Johnny Carino's RestaurantHost at Johnny Carino's Restaurant
TARA GOSSECKTARA GOSSECK
Hostess/ To Go Cater at Johnny Carino's RestaurantHostess/ To Go Cater at Johnny Carino's Restaurant
Keli CoxKeli Cox
Restaurant General Manager at Johnny Carino's RestaurantRestaurant General Manager at Johnny Carino's Restaurant
Noah ReevesNoah Reeves
Rural Carrier Associate at United State Postal ServiceRural Carrier Associate at United State Postal Service
Jared GordonJared Gordon
Automotive Technician 1 at State Of KentuckyAutomotive Technician 1 at State Of Kentucky