Keli Hodge
Venus,TX
Summary
Data analyst transitioning from operational roles into analytics, with hands-on experience in Power BI, SQL, Tableau, and Excel. Skilled in designing impactful dashboards, analyzing trends, and translating business needs into clear insights. Focused on healthcare and government analytics, supported by relevant coursework and practical portfolio projects. Dedicated to producing accurate, high-quality work that drives informed decision-making.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica
01.2023 - 01.2024
- Updated customer data across multiple systems with 99% accuracy.
- Identified recurring issues; communicated patterns to supervisors for resolution.
Rural Carrier Associate
USPS
01.2023 - 12.2023
- Managed and validated route and address data; optimized delivery sequencing.
Customer Service & Cashier
Walmart
01.2021 - 12.2023
- Maintained pricing and inventory accuracy; resolved customer issues requiring data corrections.
Clerk
USPS
01.2016 - 12.2021
- Handled high‑volume transaction data, package tracking, and compliance-based documentation.
Supply Sergeant
United States Army
01.2006 - 12.2013
- Managed $4.7M+ in inventory with zero loss; performed audits and logistics reporting.
- Developed workflows and documentation that improved accuracy and accountability.
Education
Data Analytics Bootcamp Training - Power BI, SQL, Tableau, ETL fundamentals
Colaberry School of Data Science & Analytics
Plano, TX11-2025
B.A. - Psychology
Southern New Hampshire University
Manchester, NH06-2026
Skills
- Power BI and Tableau
- Data analysis and visualization
- SQL proficiency
- Excel expertise
- Data cleaning and modeling
- KPI development and reporting
- Documentation and requirements gathering
- Problem-solving skills
- Cross-team communication
Projects
Retail Sales Performance Dashboard, Power BI, github.com/builtbyKelz/retail-sales-dashboard, Built end‑to‑end BI solution; cleaned data with Power Query; created DAX measures; analyzed $10M+ sales., Provided category insights, location performance, YoY comparisons, and AOV calculations. Sales Insights Dashboard, Tableau, Designed multi‑layer visuals for product performance and trends; implemented interactive filtering. NYC Airbnb Dashboard, Tableau, Built geographic pricing, room‑type distribution, and borough-level trend visuals. Billboard Hot 100 Analytics, Tableau, Identified genre patterns and chart‑movement trends using time‑series visuals.
Certification
Colaberry School of Data Science & Analytics
Timeline
Customer Service Representative
Alorica
01.2023 - 01.2024
Rural Carrier Associate
USPS
01.2023 - 12.2023
Customer Service & Cashier
Walmart
01.2021 - 12.2023
Clerk
USPS
01.2016 - 12.2021
Supply Sergeant
United States Army
01.2006 - 12.2013
Data Analytics Bootcamp Training - Power BI, SQL, Tableau, ETL fundamentals
Colaberry School of Data Science & Analytics
B.A. - Psychology
Southern New Hampshire University