KELI KHATIB
Swampscott,MA
Summary
Versatile Sales Operations Manager with results-driven and focused approach to Operations work. Skilled leader, planner and problem-solver with over 10 year career in Hospitality. Known for excellent attention to detail, relationship building and great work ethic.
Overview
24
24
years of professional experience
Work History
Manager, Global Performance Services
Marriott International
Bethesda, MD
12.2016 - Current
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Developed and maintained relationships with customers and suppliers through account development.
Manager
Starwood Hotels & Resorts Worldwide LLC
Stamford, CT
01.2007 - 12.2016
- Simplified process of goal setting for the Global Sales Organization, reducing the amount of time to finalize goals
- Monitored changing and updating of goals monthly as new sellers are hired or leave
- Collaborated as part of team developed to establish New Accounts global business rules for 2015 and beyond
- Worked closely with AP, EAME, LAD and NAD divisions to ensure clear, consistent communication
- Helped create handbook currently used by sellers across divisions and update as needed yearly
- Prioritized deliverables for month end reporting with data warehouse teams, reporting and operations, and support, ensuring that each month numbers for the Global Sales Organization are finalized on time
- Managed Standard Operating Procedure (SOP) improvement project and help cross train others to ensure all of processes are consistent
- Responsible for close communication with the Global Sales community on SOP's that are implemented to their teams
- Analyzed large amounts of data and summarize into actionable insight; Global Sales Organization redeployment needs, global new business reporting, sales incentive tracking
- Initiated new enhancements and automation with multiple teams in support, development and IT teams that reduced manual time consuming practices by 50 percent
Specialist
Starwood Hotels & Resorts Worldwide LLC
Stamford, CT
01.2010 - 01.2015
- Managed support improvement project to improve level one offshore support team, by actively participating in weekly month end support meetings and direct meetings to speak on behalf of Global Sales teams and other departments requesting improvement
- Established and monitored audits on data, improving data integrity
- Managed manual hierarchy updates for Global Sales Reporting
- Received highest rating on 4 personal goals in 2014
- Awarded annual "Gold Star Award" twice which is given only to top five percent
- Consultant for Starwood Hotels Global Sales Reporting and Data Analytics (2007- 2010)
- Created, updated, and monitored over 1000 hierarchies manually to assist the Global Sales Organization for Reporting
- Managed process for updating bookings directly with properties globally on monthly basis to ensure information was updated correctly in system
- Ensured all bookings were updated by year end
- Responsible for merging and data cleansing of accounts and contacts
Sales Operations Manager
Insight Direct Corporation
Boston, MA
01.2006 - 01.2006
- Created and maintained various reports for each account executive including close percentages, commitment accuracy, and target analysis report utilizing SalesForce.com
- Strengthened operational efficiencies and trace ability, developing organization systems for financial records and sales reports
Sales Development Manager
ZOLL Medical Corporation
Chelmsford, MA
01.2005 - 01.2006
- Managed ZOLL's Inside Sales Team of 7, responsible for pipeline development and sales revenue
- Created process where Inside Sales team could sell directly to customers over the phone, saving time and money
- Created and maintained incentive programs and calculate quarterly commissions
Sales Development Assistant Manager/Data Specialist
ZOLL Medical Corporation
Chelmsford, MA
01.2003 - 01.2005
- Helped procure Hoovers subscription service supporting ZOLL's sales force, and trained all sales people in the field for lead development
- Developed and managed sales tools for Sales Development including email templates, calling lists, creating map coverage for inbound calls, as well as, reported weekly numbers
- Managed purchase orders, budgets and training for Inside Sales department
Help Desk Support Specialist
ZOLL Medical Corporation
Chelmsford, MA
01.2002 - 01.2003
- Performed data cleansing to prepare for transition from Telemagic to Oracle CRM
- Internal Help Desk for outside sales reps
Education
Restaurant and Tourism Administration
University of South Carolina
Columbia, SCSkills
- Caspio
- Oracle Siebel 110
- Telemagic
- Microsoft Access for ad hoc reporting and Excel (Pivot Tables, Vlookup for validation), Microsoft Project, Salesforcecom,
- Snowflake, Oracle SQL, Toad (used for monthly reporting-procedures, appending to tables), ISAC (Starwood's Integrated Sales and Catering),Crystal Reports, R&R Report Writer, BCMSVu, Great Plains Dynamics Accounting Software, QuickBooks, Quicken, Lotus Notes
Timeline
Manager, Global Performance Services
Marriott International
12.2016 - Current
Specialist
Starwood Hotels & Resorts Worldwide LLC
01.2010 - 01.2015
Manager
Starwood Hotels & Resorts Worldwide LLC
01.2007 - 12.2016
Sales Operations Manager
Insight Direct Corporation
01.2006 - 01.2006
Sales Development Manager
ZOLL Medical Corporation
01.2005 - 01.2006
Sales Development Assistant Manager/Data Specialist
ZOLL Medical Corporation
01.2003 - 01.2005
Help Desk Support Specialist
ZOLL Medical Corporation
01.2002 - 01.2003
Restaurant and Tourism Administration
University of South Carolina
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