Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keli Kirksey

Columbia,KY

Summary

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in documentation, HIPPA privacy laws and disposal, problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability, proactive approach to shifting demands and customer service.

Overview

18
18
years of professional experience

Work History

Warehouse Worker

Amazon
08.2021 - Current
  • 40 hours weekly
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Increased accuracy of inventory records through meticulous documentation.
  • Product evaluation to ensure customer satisfaction.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.

Youth Supervisor

Department of Corrections
04.2020 - 03.2021
  • 40 hours weekly
  • Ensured safety of all participants through strict adherence to established guidelines and protocols.
  • Established rapport with youths, fostering trusting relationships and open communication.
  • Implemented structured schedules to maintain order and promote a positive environment for participants.
  • Collaborated with colleagues to develop and implement effective strategies for addressing behavioral challenges.
  • Managed administrative tasks efficiently, maintaining accurate records of attendance, incidents, and achievements throughout the program duration.
  • Monitored youth progress, providing timely feedback to supervisors regarding milestones or areas needing improvement.

Shift Supervisor

CVS Pharmacy
03.2014 - 03.2020
  • 30-40 hours weekly
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Supervised ongoing daily production phases.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Kept accurate and detailed records of inventory and project progress and productivity.
  • Monitored daily and weekly key performance indicators to maintain on-track status.

Pharmacy Technician

CVS Pharmacy
10.2012 - 03.2014
  • 28-36 hours weekly
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

Help Desk Coordinator

City of Titusville
07.2006 - 11.2007
  • 40 hours weekly
  • Served as a liaison between IT team and users, fostering effective communication and collaboration.
  • Contributed to the development of IT policies and procedures, fostering a secure and efficient technology environment.
  • Enhanced customer satisfaction by promptly addressing and resolving technical issues.
  • Documented and tracked help desk tickets to ensure timely resolution of issues.
  • Resolved technical issues by troubleshooting.
  • Logged support tickets and closed when issues were resolved.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Stayed current on industry trends and emerging technologies to provide relevant guidance to users.
  • Streamlined help desk processes for increased productivity and reduced response times.
  • Compiled and accurately entered data for each customer encounter to record in system.
  • Used ticketing systems to manage and process support actions and requests.
  • Participated in continuous professional development opportunities to stay at the forefront of help desk best practices.
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Maintained detailed documentation of all help desk interactions for future reference and analysis.

Education

GED -

Indian River Academy
Titusville, FL

Skills

  • Inventory control
  • Accurate data entry
  • Schedule management
  • Document and records management
  • Project management
  • Financial management
  • Safety
  • Problem-solving
  • Confidentiality and HIPAA
  • Disposal of records in accordance with Federal policies and procedures

Timeline

Warehouse Worker

Amazon
08.2021 - Current

Youth Supervisor

Department of Corrections
04.2020 - 03.2021

Shift Supervisor

CVS Pharmacy
03.2014 - 03.2020

Pharmacy Technician

CVS Pharmacy
10.2012 - 03.2014

Help Desk Coordinator

City of Titusville
07.2006 - 11.2007

GED -

Indian River Academy

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Keli Kirksey