Keli Lawton

• Engaged customers in friendly, professional dialogue to build rapport and uncover needs.
• Adapted sales strategies based on customer interactions and feedback to increase average order value and close sales.
• Maintained up to date knowledge on products in order to accurately demonstrate features and benefits for customers' needs.
• Worked with fellow sales team members to achieve group targets.
• Adhered to company initiatives and achieved established goals.

Roles as a Customer Service Associate and Deli Associate:

• Maintained customer satisfaction and retention by providing consistent and pleasant experiences with every visit.
• Drove sales by utilizing robust knowledge of products and promotions to make suggestions and offers based upon customer's needs.
• Demonstrated excellent time management and ability to multi-task to deliver speedy, accurate service in fast-paced environments.
• Remained cool-headed and professional in difficult situations, providing aid to customers and fellow associates to mitigate confrontation and ensure smooth resolution of issues.

A little more than a year was spent as Associate Lead and Night Supervisor. Responsibilities in these roles included:

• Training associates as necessary and ensuring they were knowledgeable on products, promotions, and procedures, resulting in a confident and efficient crew.
• Handling all shift-related monetary responsibilities such as counting tills and register safe, as well as accurately executing proper movement of cash between various safes and registers.
• Delegating effectively with organized shift plans to ensure completion of all tasks expected of a given shift.
• Communicating regularly with higher management to learn ways in which to improve performance and efficiency.

• Oversaw daily operations to ensure smooth workflow and customer satisfaction.
• Managed aspects of business operations, including staffing, training, scheduling, inventory control, budgeting, and enforcing health and safety regulations.
• Developed relationships with local businesses and organizations to drive profits.

• Answered phones to help customers with queries and resolve basic concerns.
• Maintained order and cleanliness of work areas to conform with health codes.
• Set up, restocked and cleaned dining areas.
• Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
• Operated cash register to process cash, check and credit card transactions.