Keli Montgomery
West Haven,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Repair Dispatch Manager
U-Haul Company Of Utah
02.2016 - 02.2023
- Scheduled pick of equipment coming to repair shop for preventative maintenance and repair.
- Oversaw 400 vendor accounts while following company procedures and policies.
- Reviewed, coded and processed vendor invoices for record maintenance.
- Defined and oversaw execution of vendor management and implementation strategy for vendors.
- Performed data entry work and double-checked to quickly correct errors.
- Read through contracts, regulations and procedural guidelines to ensure comprehension and compliance.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions. Displayed pleasant and professional voice and demeanor, positively representing organization.
- Supervised driver team members to maintain attendance, morale and adherence to safety policy guidelines.
- Processed incoming and outgoing documents via electronic methods and systems.
- Streamlined productivity by decreasing time-wasting tasks and helping.
Field Relief Manager
U-Haul Company Of Utah
02.2009 - 02.2016
- Minimized staff turnover through appropriate selection, orientation and training.
- Completed physical inventory of multiple locations including sales items, repair parts and equipment.
- Developed existing team into high productivity, results-oriented unit through creative initiatives. Executed productivity benchmarks across departments to maximize company revenue.
- Covered multiple locations during GM’s scheduled time off.
- Trained GM’s on all policy and procedure.
- Trained GM’s on P&L analysis
- Facilitated field operations through supervision and direction of field personnel.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
General Manager
U-Haul Company Of Utah
02.2005 - 02.2009
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Responded to telephone inquiries and complaints following standard operating procedures. Complied with corporate and regulatory policies regarding information confidentiality and privacy. Updated and maintained database with accurate customer information and timely data entry.
- Implemented and maintained open-door communication system, reaching employees across department lines. Recruited team members for maintaining adequate staffing levels according to projected sales.
- Established employee development plan, setting clear expectations for team members.
- Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked. Used proven customer engagement techniques to increase sales.
- Processed payroll
- P&L analysis
- Managed budget implementations, employee evaluations, and contract details.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
Education
GED -
Ben Lomond High School
Ogden, UT1997
Skills
- Effective Communication
- DOT Compliance
- Route Planning and Adjustment
- Field Call Management
- Inquiry Requests
- Driver Relations
- Calendar and Scheduling Software
- Microsoft Office
- Status Updates
- Daily Reports
- Dispatch Procedures
- Organizational Standards
- Maintaining Files
- Vendor Relationship Management
- Investigating Discrepancies
- Timely Processing
- Auditing Proficiency
- Data Entry
- Vendor Account Monitoring
- Vendor Invoice Processing
- Budgeting and Cost Control
- Staff Management
- Loss Prevention Procedures
- Documentation
- Strategic Planning
- Telephone Skills
- Prioritization
- Organization and Efficiency
- Office Equipment Operation
Timeline
Repair Dispatch Manager
U-Haul Company Of Utah
02.2016 - 02.2023
Field Relief Manager
U-Haul Company Of Utah
02.2009 - 02.2016
General Manager
U-Haul Company Of Utah
02.2005 - 02.2009
GED -
Ben Lomond High School
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