Keli Pimentel
Copiague,NY
Summary
Experienced Customer Service Representative fluent in English and Spanish. Professional employee with over 10 years of experience dedicated to providing excellent service to current and new customers. Comfortable working in a fast-paced environment attending to customer service needs including incoming calls, questions, issue resolution, order processing, training new hires and managing a team.
Overview
9
9
years of professional experience
Work History
Bilingual Customer Service Representative
Consolidated Edison Inc
02.2018 - Current
- Providing excellent customer service.
- Gaining customers trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisting customers with Spanish-language inquiries in a timely and professional manner.
- Actively listening to customers, handling concerns quickly and avoiding escalations.
- Trained new personnel regarding company operations, policies and services.
- Collaborating with members from management and team members to create methods to make training more efficient for new hires.
- Assisted in creating Microsoft word and PowerPoint documents for new hires part of the training process.
Shipping and Receiving Supervisor
RK Bridal
02.2016 - 01.2018
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Oversaw warehouse crew stocking inventory and preparing loads.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Generated end-of-day reports covering incoming and outgoing shipments.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
- Assigned tasks to team members to complete within designated time frames.
- Trained new team members on proper and safe use of tools and equipment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Certified Lyfe Coach
LYFE Kitchen
11.2014 - 12.2015
- Assisted in interviewing, selecting, training, and supervising staff.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Monitored new server performance and offered continuous support throughout training period.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Developed and implemented successful onboarding program.
- Oversaw front and back of house personnel to maintain adequate staffing.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Bachelor of Science - Business Administration
SUNY Farmingdale
Farmingdale, NY01.2026
Associate of Science - Business Administration
LaGuardia Community College of The City University of New York
Long Island City, NY06.2020
Skills
- Bilingual (Spanish)
- Written and verbal communication skills
- Problem-Solving
- Leadership skills
- Ability to Multi-task
- Proficient in Microsoft Office applications
Timeline
Bilingual Customer Service Representative
Consolidated Edison Inc
02.2018 - Current
Shipping and Receiving Supervisor
RK Bridal
02.2016 - 01.2018
Certified Lyfe Coach
LYFE Kitchen
11.2014 - 12.2015
Bachelor of Science - Business Administration
SUNY Farmingdale
Associate of Science - Business Administration
LaGuardia Community College of The City University of New York
Similar Profiles
Dwight WalcottDwight Walcott
Level B Mechanic at Consolidated Edison IncLevel B Mechanic at Consolidated Edison Inc
Joan CruzJoan Cruz
Engineering Aide - CME - Special Projects Group at Consolidated Edison IncEngineering Aide - CME - Special Projects Group at Consolidated Edison Inc
Darius RhodesDarius Rhodes
Electrical Mechanic B at Consolidated Edison IncElectrical Mechanic B at Consolidated Edison Inc
Domenic VendittiDomenic Venditti
Senior Systems Analyst at Consolidated Edison IncSenior Systems Analyst at Consolidated Edison Inc
Briann CastroBriann Castro
Inside Property Adjuster at Allstate Insurance CoInside Property Adjuster at Allstate Insurance Co