Keli Poppe
Oak Creek
Summary
Expert in coordinating refugee and W2 services with a focus on effective program implementation and compliance. Proven track record in training and supervising direct service staff to enhance service quality. Extensive knowledge of grant programs, ensuring adherence to Refugee Medical Assistance and Refugee Cash Assistance requirements. Strong leadership skills in operations management, process optimization, and team development, driving organizational efficiency and productivity.
Overview
25
25
years of professional experience
Work History
WI Works W2/Refugee Operations Supervisor Fact Finder
Maximus
11.2022 - Current
- Supervised multidisciplinary service staff, enhancing refugee and W2 services through effective coordination.
- Ensured compliance across programs while overseeing delivery of refugee services.
- Conducted performance evaluations to uphold high-quality standards among case managers.
- Monitored caseloads for efficient processing of applications and eligibility determinations.
- Guided case managers in developing individualized employment plans based on client needs.
- Established partnerships with community organizations to improve resource access for clients.
- Reviewed program performance data to identify trends and compliance risks.
- Addressed client inquiries and managed complex cases through structured escalation procedures.
Mental Health Professional/Vocational and Job Development Coordinator
Independence Center
Waukegan
10.2020 - 11.2022
- Performed Mental Health Assessments for clients impacted by Alcohol, Drug, Other Substances, HIV and Mental Health barriers.
- Created individualized treatment plans for clients.
- Provided vocational counseling, job readiness training, resume assistance, job search guidance and employment retention support to clients.
- Monitored and recorded clients' progress; adjusted treatment plans as needed.
- Screened clients for Public Assistance benefits using benefits database.
- Assisted individuals in applying for Social Security Benefits.
- Attended and reported to Board of Directors on a quarterly basis providing program updates and policy changes.
- Developed and maintained relationships with potential employers in various industries.
- Identified job opportunities that match the skills and experiences of job seekers.
- Assisted job seekers in preparing for interviews and improving their resumes.
- Provided job market information and employment trends to job seekers.
- Coordinated job fairs and other recruitment events.
- Networked with community organizations to promote employment opportunities.
- Conducted regular follow-ups with employers and placed candidates to ensure job satisfaction.
- Created and managed employer databases and job listings.
- Collaborated with career counselors to develop comprehensive employment plans.
- Assisted employers in understanding the benefits of hiring from diverse pools of candidates.
FSET Operations Supervisor
Rescare
04.2015 - 10.2019
- Provide day-to-day oversite of the FSET (Foodshare and Employment training) program including Program monitoring, reports, and performance.
- Provide leadership to staff and set expected performance outcomes.
- Maintain and review programs to ensure monitoring and performance compliance.
- Create and compile reports for internal Quality Assurance Department and State Region Office.
- Provide written and verbal reports (process and performance) to the Program Coordinator on all aspects of program performance and operations.
- Design and implement strategies that maximize employee potential and foster high ethical standards in meeting the organization’s vision, mission, and goals.
- Provide leadership in setting and achieving quarterly goals and promote uniformity across all operations.
- Teach, coach, and mentor staff toward excellent customer service and performance excellence.
- Promote quality services and operations through effective use of the organization’s performance management system.
Income Maintenance Supervisor
Kenosha County Dept of Human Services
05.2000 - 04.2015
- Reviewed and explained income maintenance program operational policies and procedures to subordinate staff, program service providers, appropriate external social services agencies and organizations, public and private employers, community groups and others to ensure consistent application of the governing mandates and effective operations.
- Provided formal training, technical assistance, and leadership for staff on the processes, procedures, and techniques for interviewing clients to obtain, clarify and/or update client case records information to determine or redetermine, as appropriate.
- Evaluated staff progress in training programs and their application of appropriate governing policies and regulations in their work performance and makes recommendations regarding personnel actions affecting employee retention, termination, or extension in training status.
- Reviewed client case records to determine completeness, accuracy, and timeliness of staff decisions on clients' eligibility.
- Provided Administrative and technical supervision of staff of income maintenance caseworkers.
- Supervised and provided formal training for staff engaged in determining/redetermining eligibility for income maintenance program services and benefits including Foodshare, Medicaid, Badger Care, Childcare, Emergency Assistance, and TANF programs.
- Interpreted and conveyed the local application procedures and income maintenance program operational policies, providing formal guidance and leadership for staff regarding the processes, procedures, and techniques of interviewing clients and reviewing and updating case records.
- Ensured the accuracy, completeness, and timeliness of decisions on clients' eligibility for benefits and services.
- Distributing casework assignments; monitored staff in accomplishing client interviews; exercising supervisory control over caseload management, case record reviews, and eligibility reviews for needed services and benefits; and directing staff to advocate for, represent and assist clients in obtaining services and benefits for which they are eligible and/or in locating employment.
- Provided on-the-job training for subordinate staff and/or implementing and conducting the on-the-job portion of the Income Maintenance Standard Training Program [IMSTP] for newly hired employees and conducting policy and procedure update training and training to develop or enhance professional skills for staff and others.
Education
Certification Emotional Intelligence 2.0 For Leaders - Team Development
Talent SmartEQ
San Diego, CA04-2024
Transition To Success Coach Certification - Case Management
Transition To Success LLC
Pasadena, MD03-2023
Certified Trainer - Motivational Interviewing
Academy of Community Behavioral Health
New York, NY02-2021
Certified Agency Training - Income Maintenance Programs
Department of Human Services
Madison, WI06-2012
Associate of Applied Science - Paralegal Studies
Gateway Technical College
Kenosha, WI06-1997
Items Of Interest
- Coach/Mentor for Special Olympics
- Volunteer for the Autism Foundation of WI
- Former Agency Training Liaison for Kenosha/Racine Consortium
Affiliations
- Special Olympics Coach
- NAMI (National Alliance on Mental Illness) advocate/member
- Parent Mentor for the Epilepsy Foundation of Wisconsin
- Autism Partnership
Accomplishments
Recent accomplishements
- Special Olympics Bocci Ball coach of year for Southeastern Wi
- Recipient of the Maximus Shining Star Award 2024
- 3 time recipient of Quarterly Spotlight award 2023, 2024 quarter 2025
References
References available upon request.
Timeline
WI Works W2/Refugee Operations Supervisor Fact Finder
Maximus
11.2022 - Current
Mental Health Professional/Vocational and Job Development Coordinator
Independence Center
10.2020 - 11.2022
FSET Operations Supervisor
Rescare
04.2015 - 10.2019
Income Maintenance Supervisor
Kenosha County Dept of Human Services
05.2000 - 04.2015
Certification Emotional Intelligence 2.0 For Leaders - Team Development
Talent SmartEQ
Transition To Success Coach Certification - Case Management
Transition To Success LLC
Certified Trainer - Motivational Interviewing
Academy of Community Behavioral Health
Certified Agency Training - Income Maintenance Programs
Department of Human Services
Associate of Applied Science - Paralegal Studies
Gateway Technical College
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