Keli Smith
Maryville,TN
Summary
Experienced sales professional with proven ability to drive revenue growth and build lasting client relationships. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Highly organized and motivated individual with demonstrated expertise in strategic account management, client negotiations, and dedication to customer service.. Renowned for reliability, sharp communication skills, and results-driven mindset. Recognized as an engaging and personable individual with proven sharp communication skills and dedication to customer service.
Overview
20
20
years of professional experience
Work History
Adoration Home Health
Account Executive/ Scheduler
05.2023 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Blevins Group, Realty Executives
Real Estate Agent
08.2020 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions resulting in higher satisfaction rates and repeat business.
- Advertised client properties through websites, social media, and real estate platform guides.
- Advised clients on market conditions and property value for informed decision-making.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
Smoky Mountain Brewery
Bartender/ Server
10.2010 - 05.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed necessary documentation and cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Colton's Steak House and Grill
Server
08.2004 - 08.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers by promptly attending to their needs and providing personalized services.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships and reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Bachelor of Science - Administration of Justice
Hannibal LaGrange University
Poplar Bluff, MO05-2010
Skills
- Account Management
- Relationship building and management
- Business development and planning
- Customer Service and management
- Strategy implementation
- Market development and management
Timeline
Adoration Home Health
Account Executive/ Scheduler
05.2023 - Current
Blevins Group, Realty Executives
Real Estate Agent
08.2020 - Current
Smoky Mountain Brewery
Bartender/ Server
10.2010 - 05.2023
Colton's Steak House and Grill
Server
08.2004 - 08.2010
Bachelor of Science - Administration of Justice
Hannibal LaGrange University
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