Keli Swales

~ Manage monthly community financial statements & variance report; collaborate with department leaders on expense management

~ Oversee all resident billing, account reconciliation & collection; achieving 2023 reduction in accounts receivable aging

~ Oversee all accounts payable systems

~ Collaborate with Executive Director on annual budget creation, including rate increase communication

~ Oversee Concierge associates, expanding to 24-hour services last Fall

~ Collaborated with owner and general contractor through multi-phase revitalization master plan

~ Enhanced culture of resident engagement, resulting in 2022 Pinnacle Experience Award

~ Turned around community's financial outcomes, achieving a positive net operating margin

~ State & Federal survey excellence, improved re-survey outcomes

~ Obtained & maintained CMS federal 5-Star rating

~ Advanced employee engagement, Great Places to Work certification 2018-2021

~ Achieved & exceeded net operating margin 2018-2019

~ Precepted 3 Administrator in Training colleagues that obtained state & federal Nursing Home Administrator license

~ Led campus-wide sustainable landscape transformation

~ Facilitated leadership development in under-performing departments

~ Responsible for operation of 86-bed skilled nursing, specializing in high-volume rehab care

~ Became preferred post-acute provider for Sharp Grossmont Medical Center

~ Led financial improvement, exceeded margin goal by 18% & reduced AR by 80%

~ Improved employee engagement, reduced turnover by 53% & reduced employee injuries by 45%

~ Improved financial outcomes by reducing agency expense and turned around under-performing departments

~ Facilitated community closure including implementing state approved closure plan, resident relocation, employee relocation/layoff, disposition of equipment

~ Consistently achieved operating margin targets & state survey outcomes, achieving a deficiency-free re-certification survey

~ Collaborate with community & corporate colleagues to plan and open a new memory care neighborhood

~ early pioneer in selection & implementation of electronic medical record system

~ Facilitated first phase of a multi-phase revitalization plan