Keli Chaney
Burnet,TX
Summary
Expert in maintaining confidentiality and providing exceptional service, demonstrating strong problem-solving abilities and a positive attitude. Continuously sought professional development, significantly improving service delivery outcomes. Achieved a significant increase in case processing efficiency, showcasing strong multitasking abilities and attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Manager
Burnet County Sheriff’s Office
09.2020 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Streamlined case documentation procedures, reducing processing time and increasing efficiency.
- Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.
- Monitored program performance and outcomes for successful delivery of services.
Receptionist
Burnet County Sheriff’s Office
09.2018 - 09.2020
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
Burnet High School
Burnet, TX2014
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Documentation and reporting
- Positive attitude
- Email and telephone etiquette
- Case management tracking
- Attention to detail
- Multitasking Abilities
- Organizational skills
Certification
- (Four) TEXAS ASSOCIATION OF PROPERTY AND EVIDENCE INVENTORY TECHNICIANS
- CRIMINAL JUSTICE PRACTITIONER RECERTIFICATION TEST
- STANDARD NIBRS TRAINING COURSE
- 5 YEARS OD SERVICE TO THE COUNTY OF BURNET
- TCIC/NCIC LESS THAN FULL ACCESS
- NOTARY PUBLIC COMMISSION
Timeline
Case Manager
Burnet County Sheriff’s Office
09.2020 - Current
Receptionist
Burnet County Sheriff’s Office
09.2018 - 09.2020
- (Four) TEXAS ASSOCIATION OF PROPERTY AND EVIDENCE INVENTORY TECHNICIANS
- CRIMINAL JUSTICE PRACTITIONER RECERTIFICATION TEST
- STANDARD NIBRS TRAINING COURSE
- 5 YEARS OD SERVICE TO THE COUNTY OF BURNET
- TCIC/NCIC LESS THAN FULL ACCESS
- NOTARY PUBLIC COMMISSION
Burnet High School
Similar Profiles
Alyssa RiosAlyssa Rios
Licensed Telecommunicator at Burnet County Sheriff’s OfficeLicensed Telecommunicator at Burnet County Sheriff’s Office
Sarah ThornhillSarah Thornhill
911 Dispatcher at Burnet County Sheriff's Office911 Dispatcher at Burnet County Sheriff's Office
Katie FoxKatie Fox
Telecommunications Officer at Burnet County Sheriff's OfficeTelecommunications Officer at Burnet County Sheriff's Office