Keli Vaughn
Suffolk,VA
Summary
I am an industrious, diligent, devoted Quality Assurance professional, with over 10 years’ experience, who enjoys helping clients implement customer ready products and services that successfully meet their business needs.
Overview
21
21
years of professional experience
Work History
Library Media Specialist
Stockton R-1 School District
06.2000 - 05.2021
- Educated students on use of Internet as a reference tool to access the latest information and differentiate between relevant and irrelevant sites and material.
- Collaborated with teachers providing support including procuring resources, scheduling library activities and multi-media, as well as classroom support as needed.
- Encouraged reading, developed information literacy skills and provided information resources through book clubs and reading programs.
- Maintained a relevant, organized and correctly catalogued library facility that also provided a fully outfitted technology center.
- Developed and executed budgets for the yearly acquisition of books, periodicals, supplies, computer software and hardware.
- Promoted achievement of learning objectives and a desire to self-educate using instructional technology as a motivational tool.
- Developed and maintained a collection of resources appropriate for all learning styles inherent within school community by promoting a curriculum conducive to teaching and learning for today's public school children.
- Maintained a library collection that included multicultural media with the goal of inspiring the current student population.
- Implemented and maintained automated catalogs, circulation systems and textbook services.
- Volunteered to help troubleshoot school PCs, software, printers and other equipment for the entire districts technology department.
- Updated students on use of Internet as reference tool to access latest information and differentiate between relevant and irrelevant sites and material
Quality Assurance Tester
Duck Creek Technologies LLC
08.2009 - 08.2020
- Trained testing personnel in prescribed Billing and Policy testing protocols, verifying correct application of related policies and guidelines.
- Identified and evaluated recurring problems in the Duck Creek Products, providing detailed documentation of issues for amelioration efforts.
- Escalated issues discovered during QA testing, facilitating rapid resolution by supplying detailed information on fault parameters and replicability, including screen shot validation of positive and negative testing.
- Evaluated function and design compliance of every product against design standards and customer needs.
- Monitor the resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing a QA perspective as and when needed.
- Kept scripts and test cases updated with current requirements.
- Recommended changes and corrections to developers for optimal business user satisfaction and usability.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
Education
Master of Science - Library And Information Science
Southwest Missouri State University
Springfield, MOMaster of Science - Education
Southwest Baptist University
Bolivar, MOBachelor of Science - Mathematics
Southwest Baptist University
Bolivar, MOSkills
- Problem-Solving and Reasoning
- Work Well Independently
- Data Collection
- Strong Oral and Written Communication Skills
- Web Design
- Multimedia Presentations
- Continuous Improvements
- Organizational Skills
- Scheduling
- Google Drive
- Google Chrome
- Test Implementation
- Passionate About Quality
- Data Accuracy
- Data Input
- Functional Requirements Specification (FRS)
- Test Case Scenarios
- Software Configuration Management Tools
- Mozilla Firefox
- Business Requirements Documents (BRDs)
- Reading Comprehension
- Atlassian JIRA
- Offshore Team Collaboration
- Agile Framework
- Acceptance Criteria
- Compliance Testing
- Bug Reporting
- Providing Feedback
- Functional Testing Experience
- Scrum Methodology
- Test Case Maintenance
- Web Applications
- Bug Tracking and Resolution
- Customer Satisfaction
- Web and Mobile Application QA
- Develop Test Cases
- Continuous Learning
- Defect Tracking Software
- Maintaining Quality Assurance Standards
- Advocate and Voice of Customer
- Triage Meetings
- Teamwork and Positive Attitude
- Cross Browser Compatibility
- Software Documentation Reviews
- Daily Status Reports
- Technical Support
- Software Functionality Feedback
- Developing Quality Standards
- G Suite
Timeline
Quality Assurance Tester
Duck Creek Technologies LLC
08.2009 - 08.2020
Library Media Specialist
Stockton R-1 School District
06.2000 - 05.2021
Master of Science - Library And Information Science
Southwest Missouri State University
Master of Science - Education
Southwest Baptist University
Bachelor of Science - Mathematics
Southwest Baptist University
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