Kelia Moore
Jackson,MS
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities.
Overview
15
15
years of professional experience
Work History
Bank Teller
Wells Fargo Bank
01.2021 - Current
- Accurately count currency deposited and withdrawals to customer bank accounts
- Balance cash drawers and accurately report monies
- Provide great customer service while promoting bank products and services.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Calculated fees due, interest and change for customer transactions.
- Educated customers on online banking and mobile banking applications.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Truck Driver/ Dispatcher
Moore Robinson Logistics
04.2021 - 04.2023
- Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
Disability Examiner
MDRS
01.2018 - 01.2020
- Oversee the care of individuals with disabilities
- Identify needs of patients and monitor progress
- Ensuring documentation is up to date and accurate, including communicating with physicians and other medical professionals about patient progress.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Conducted comprehensive file reviews for quality assurance purposes, identifying areas for improvement within the department''s decision-making processes.
CNA
Mississippi State Hospital
03.2017 - 03.2018
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Supported needs of 10+ residents under long-term care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Reduced patient stress levels through effective communication and active listening skills.
- Followed directions of licensed nurses to administer medications and treatments.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Pharmacy Technician
CVS Pharmacy
12.2016 - 01.2018
- Assists pharmacist and communicates with patients and physicians about patient medications while also disbursing medicine and keeping patient information private
- Keeping people on a path to better health.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Counted and labeled prescriptions with correct item and quantity.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Guest Service Supervisor
Target Corporation
11.2013 - 11.2016
- To ensure fast, fun, and friendly service to all guests
- To supervise the front-end of the store to ensure speedy checkouts
- To resolve any conflict that the guest has within the store
- Count down all registers, maintaining the stores’ safe balance and audits
- Work in cash office, account reconciliation and system
- Promoting and managing Red Cards to customers while maintaining set weekly goals.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Mentored junior staff members on company policies and best practices leading to consistent levels of high-quality service delivery.
Cash Office Clerk
Target
11.2015 - 01.2016
- Gathered, evaluated and summarized account data in detailed financial reports.
- Enhanced customer satisfaction by promptly addressing concerns and resolving discrepancies in transactions.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
Medicaid Specialist Assistant
State of Mississippi
05.2014 - 05.2015
- Provide medical assistance from state government.
- Contributed to departmental goals by consistently meeting or surpassing individual productivity targets and deadlines.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Conducted comprehensive client interviews to gather necessary information for accurate program eligibility determination.
- Enhanced Medicaid application processing efficiency by streamlining workflows and implementing best practices.
Residential Assistant | Dorm Coordinator
Tougaloo College
06.2011 - 05.2013
- To make sure everything ran smoothly according to Tougaloo College’s expectation of residential living
- To host programs to keep the student body active in their residence halls
- To be a personal go-to person for all peoples living within the residence hall.
- Improved facility cleanliness by organizing and supervising regular maintenance tasks.
- Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
- Provided backup to front desk to step in to assist with various tasks
Crew Member | Cashier
McDonald's Corp.
04.2009 - 09.2009
- greet each customer with a smile while serving as a cashier
- ensure great food preparation for each customer order
- make sure that the restaurant stayed clean for a great dine-in experience.
- Observed customer purchases in line and differentiated between standard portions.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Education
Tougaloo College
Tougaloo, MS05.2013
Skills
- Identity Verification
- Financial Transactions
- Information Processing
- Vault Monitoring
- Schedule development
- Employee Motivation
- Application Review
- Documentation and paperwork
- Policy Interpretation
- Written and verbal communication
- Customer Relations
- Delivery Documentation
Leadership Experience
- Sigma Gamma Rho Sorority, Incorporated, Treasurer, 01/2011, 12/2012, Tougaloo, MS, Tougaloo College
- Sigma Gamma Rho Sorority, Incorporated, President, 01/2012, 12/2013, Tougaloo, MS, Tougaloo College
- Kappa Pi Art Fraternity, 01/2010, 12/2013, Tougaloo, MS, Nominated Most Valuable Artist
Communication Skills
I'm a very hardworking and ambitious person with a big drive for success.
References
Available upon request.
Timeline
Truck Driver/ Dispatcher
Moore Robinson Logistics
04.2021 - 04.2023
Bank Teller
Wells Fargo Bank
01.2021 - Current
Disability Examiner
MDRS
01.2018 - 01.2020
CNA
Mississippi State Hospital
03.2017 - 03.2018
Pharmacy Technician
CVS Pharmacy
12.2016 - 01.2018
Cash Office Clerk
Target
11.2015 - 01.2016
Medicaid Specialist Assistant
State of Mississippi
05.2014 - 05.2015
Guest Service Supervisor
Target Corporation
11.2013 - 11.2016
Residential Assistant | Dorm Coordinator
Tougaloo College
06.2011 - 05.2013
Crew Member | Cashier
McDonald's Corp.
04.2009 - 09.2009
Tougaloo College
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Frederick TulayFrederick Tulay
Commercial Banking Portfolio Associate at Wells Fargo Bank NA (Commercial Investment Bank-CIB)Commercial Banking Portfolio Associate at Wells Fargo Bank NA (Commercial Investment Bank-CIB)
Lucretia McMurtryLucretia McMurtry
Associate Personal Banker/Branch Manger Assistant at Wells Fargo Bank, N.A.Associate Personal Banker/Branch Manger Assistant at Wells Fargo Bank, N.A.
Marquisha SmithMarquisha Smith
Sale Associate Specialist at Home DepotSale Associate Specialist at Home Depot