Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

KELIAN FOWLER

Tuscaloosa,AL

Summary

Dynamic leader with a proven track record at Hardees Restaurant, enhancing customer satisfaction and team efficiency through exceptional problem-solving and active listening skills. Spearheaded initiatives that significantly boosted sales and profitability, demonstrating a keen ability to foster client loyalty and drive business growth. Expert in customer service and critical thinking, committed to achieving excellence and surpassing goals.

Overview

19
19
years of professional experience

Work History

Hood Tech/Customer Service Representative

Express Oil Change & Tire Engineers
04.2024 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Updated account information to maintain customer records.

MAINTINESS SUPERVISOR

Baymont Inn & Suit Hotel
01.2011 - 11.2015
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

General Manager

Hardees Resturamt
02.2005 - 09.2009
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Education

High School Diploma -

WOODHAM HIGH SCHOOL
Pensacola Beach, FL
04.1994

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Hood Tech/Customer Service Representative

Express Oil Change & Tire Engineers
04.2024 - Current

MAINTINESS SUPERVISOR

Baymont Inn & Suit Hotel
01.2011 - 11.2015

General Manager

Hardees Resturamt
02.2005 - 09.2009

High School Diploma -

WOODHAM HIGH SCHOOL

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