Kelika Bailey
Oxford,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Also a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Real Estate Agent
Master Plan Realty
Oxford, AL
03.2023 - Current
- Showed residential properties and explained features, value and benefits of available homes.
- Managed real estate transactions from initiation to closing.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Called or emailed lapsed clients to inquire about continuing needs.
- Verified accuracy of documentation and fund disbursements for sales.
- Attended progress meetings and cold call sessions to hone lead generation skills.
Assistant Manager
America's Best Contact and Eyeglasses
Oxford , AL
11.2022 - Current
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed inventory audits to identify losses and project demand.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Metal Finisher
Doncasters Southern Tool
Oxford, AL
05.2022 - 10.2022
- Completed assigned work ahead of schedule consistently and with excellent quality scores.
- Selected proper tools and changed out components to properly finish stainless steel, aluminum and other surfaces.
- Achieved specified finishes by operating buffing, grinding and polishing machinery.
- Organized departments' workstations regularly to stay efficient and inspection-ready.
Expeditor
Anniston Army Depot
Anniston, AL
04.2019 - 04.2022
- Operating Forklift.
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
- Entered information into system to update status reports.
- Verified pricing and computed product totals to complete detailed invoices.
- Assisted fellow planning staff members with tasks to maintain proper workflows.
- Used daily system logs to document production information, discussing issues with management.
- Managed movement of materials and product through production.
- Traced missing material and shipments through vendor and customer communications.
Receptionist/Contact Lens Technician
America's Best Contacts and Eyeglasses
Oxford, AL
03.2018 - 02.2019
- Maintained inventory accuracy by counting contact stock-on-hand and reconciling discrepancies.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed inventory audits to identify losses and project demand.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education
High School Diploma -
Oxford High School
Oxford, AL05.2012
Skills
- Verbal and Written Communication
- Attention to Detail
- Customer Service
- Problem-Solving
- MS Office
- Reliable & Trustworthy
- Conflict Resolution
- Critical Thinking
- Supervision & Leadership
- Planning & Organizing
Timeline
Real Estate Agent
Master Plan Realty
03.2023 - Current
Assistant Manager
America's Best Contact and Eyeglasses
11.2022 - Current
Metal Finisher
Doncasters Southern Tool
05.2022 - 10.2022
Expeditor
Anniston Army Depot
04.2019 - 04.2022
Receptionist/Contact Lens Technician
America's Best Contacts and Eyeglasses
03.2018 - 02.2019
High School Diploma -
Oxford High School
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