Summary
Work History
Education
Skills
Languages
Timeline
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Kelin Banegas

Springfield,VA

Summary

I am focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages, and routing mail to recipients. Positive nature with excellent people skills.

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales, focused on team support and customer relationship building. Persuasive and friendly individual poised to exceed performance standards and sales targets consistently. Creative, energetic professional skilled in office administration, business communications, team collaboration, and qualitative and quantitative analysis. Proven to bring streamline complicated operations in a fast-paced environment. Manages diversified office administrative functions, organizes events, offers customer assistance, and provides team support. Reliable Collector with an understanding of best practices in settling debts, recovering property, and managing sales. Veteran professional skilled in discharging asset arms. I eager to take my career to the next level by pursuing a new role.

Work History

SALES ASSOCIATE

Forever 21
Fairfax, VA
2016 - 2017
  • Kept informed about new products arriving at the store on a regular basis.
  • Offered suggestions for additional items that may be of interest to customers.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Processed returned merchandise according to company policies.
  • Ensured accurate inventory for over 600 items by counting stock and timely
    identifying and reconciling discrepancies
  • Proactively assist over 80 customer per shift by answering questions, providing
    merchandise expertise, processing and handling payments
  • Utilized unique tactics to demonstrate the benefit of purchasing the store credit
    card to meet Forever 21 sale goals and improve customer loyalty

RECEPTIONIST

HYUNDAI OF ALEXANDRIA
Alexandria, Virginia
2017 - 2019
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Warmly welcomed 30-60 guests per shift, coordinated check-ins, collected
  • insurance, managed incoming and outgoing mail.
    Managed 2 phone lines and facilitated over 40+ phone calls a day with clients.
  • Verified identifications of 30+ patrons, determined needs of clients and quickly
    used my problem solving skills to de-escalate any conflict or misunderstanding
    so my clients always felt understood and valued.
  • Maintained an organized, clean, and professional work space as well as waiting

OFFICE ADMINISTRATOR

Caliber Collision
Springfield, VA
2020 - 2022
  • Provided supervision oversight and accountability for complex projects including
    data migration, calendar management, and record management, as well as
    accurate cash flow between vendors, insurance agencies, and clients.
  • Managed employers identification and personal records, inspected employers
    paperwork task so they could properly start training, managed time clock-ins,
    monitored AR reports and reviewed for completeness and accuracy,
  • Discussed billings status with the leadership team, submitted AR reports to the
    management department to ensure seamless and accurate payments.
  • Answered and sent 40+ emails to vendors, and insurances to ensure the
    company was receiving payments as well as inspected if any payment status
    was inaccurate for a claim.
  • Prepared invoices and properly inspected invoice accuracy for each vendor to
    receive lethal payment.
  • Submitted spreadsheet using eternal offices to the management department to
    ensure all invoices, payments, and balances were/were not passed due.

Collector

Nationwide Credit Corporation
Alexandria, VA
2023 - 2024
  • Participated in regular meetings with internal staff to discuss strategies for improving collections efforts.
  • Provided guidance and assistance to customers who were facing financial difficulties.
  • Negotiated payment arrangements with customers who were past due on their accounts.
  • Reviewed credit applications and approved or denied them based on established criteria.
  • complying with federal and state laws as well as company polices during daily activities.
  • handling the account according to account standers outlined in training documents/manuals.

Education

High School Diploma -

BRYANT HIGH SCHOOL

Skills

  • Project Coordination
  • Microsoft Office Specialist Certified
  • Strategic Planning
  • Problem-solving abilities
  • Appointment Scheduling
  • Transcription and dictation
  • Schedule Management
  • Positive and professional
  • Multitasking and prioritization
  • Upselling
  • Time Management
  • Client Service
  • Sales Training
  • Negotiation Tactics
  • Guest Relations

  • Repayment negotiations
  • Delinquent account management
  • Billing and collections best practices
  • Following conversation scripts
  • Performance Improvements
  • Account Analysis
  • Persuasion strategies
  • FLUENT IN (Spanish and English)

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

SALES ASSOCIATE

Forever 21
2016 - 2017

RECEPTIONIST

HYUNDAI OF ALEXANDRIA
2017 - 2019

OFFICE ADMINISTRATOR

Caliber Collision
2020 - 2022

Collector

Nationwide Credit Corporation
2023 - 2024

High School Diploma -

BRYANT HIGH SCHOOL

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Kelin Banegas