Kelin Hernandez
Greenville,SC
Summary
Highly motivated and results-oriented professional seeking a challenging role where I can apply my diverse skill set to drive success within a dynamic organization.
Overview
11
11
years of professional experience
Work History
Personal Loan Specialist
Regional Management Inc.
09.2023 - Current
- Serve as a subject matter expert on Regional Management's personal loan product offerings, advising clients on optimal financial solutions to meet their needs.
- Conduct comprehensive loan application assessments, processing and underwriting applications within established guidelines and authority limits.
- Foster enduring customer relationships through the delivery of exceptional service, ensuring client satisfaction and loyalty.
- Collaborate with management to set and achieve performance targets, consistently exceeding established goals.
- Ensure adherence to branch standards, meticulously managing delinquency aspects to uphold organizational integrity.
Collection Specialist
Regional Management Inc.
10.2021 - 09.2023
- Analyzed customer circumstances to determine and recommend optimal loan resolution strategies, fostering positive outcomes.
- Provided prompt and accurate responses to customer inquiries and concerns, ensuring exceptional service delivery.
- Supported borrowers with various loan maintenance requests, demonstrating commitment to client satisfaction.
- Facilitated electronic payment processing, ensuring accuracy and efficiency in financial transactions.
- Leveraged product knowledge to identify cross-selling and upselling opportunities, contributing to revenue growth.
Service Desk Analyst
Pomeroy Technologies, LLC.
01.2018 - 01.2021
- Provided timely and effective technical support to end-users via inbound calls and electronic requests, ensuring resolution of technical issues.
- Documented and tracked all support calls using service desk tracking software, maintaining comprehensive records.
- Resolved application software and hardware incidents, demonstrating strong problem-solving abilities.
- Proactively followed up on complex incidents to ensure resolution and customer satisfaction.
- Stayed abreast of product knowledge, enhancing the ability to resolve requests efficiently.
- Enhanced IT service desk performance by implementing best practices, monitoring metrics, and identifying areas for improvement.
Banking Specialist II
TD BANK AMERICA MOST CONVENIENT BANK
01.2013 - 12.2017
- Processed loan applications, conducted credit checks, and assessed collateral, ensuring compliance with regulations.
- Cultivated strong customer relationships, delivering personalized financial advice and solutions.
- Provided information on banking products and services to potential clients, driving business growth.
- Managed accounts, including payments and deposits, ensuring accuracy and compliance with regulations.
Education
High school diploma -
Mauldin High School
Mauldin, SC06.2011
Skills
- Loan structuring
- Risk evaluation
- Banking knowledge
- Goal-Oriented
- Bilingual
Timeline
Personal Loan Specialist
Regional Management Inc.
09.2023 - Current
Collection Specialist
Regional Management Inc.
10.2021 - 09.2023
Service Desk Analyst
Pomeroy Technologies, LLC.
01.2018 - 01.2021
Banking Specialist II
TD BANK AMERICA MOST CONVENIENT BANK
01.2013 - 12.2017
High school diploma -
Mauldin High School
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