Kelin Olivares
Homestead,FL
Summary
Proven Business Manager with a track record of enhancing team productivity at Food to Go Inc. by implementing effective leadership and fostering a positive work environment. Skilled in financial management and customer service, demonstrated through meticulous financial operations and exceptional issue resolution. Achieved significant improvements in customer and vendor relations, underscoring a commitment to excellence and team motivation.
Overview
6
6
years of professional experience
Work History
Business Manager
Food to Go Inc.
10.2021 - Current
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Assisted with hiring process and training of new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
Fleet Service Agent
American Airlines
03.2024 - 11.2024
- Ensured optimal fleet utilization by effectively allocating resources based on operational requirements.
- Maintained compliance with safety regulations through regular inspections and adherence to established protocols.
- Supported continuous improvement initiatives by evaluating current processes and recommending efficiencies where possible.
- Guided planes for all arrivals and departures with strong focus on safety.
- Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
Ramp Agent
Swissport USA
10.2019 - 05.2021
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
Sales Associate
Newslink
12.2018 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
GED -
Miami Senior High
Miami, FL06-2019
Skills
- Financial Management
- Customer Service
- Project Management
- Analytical Thinking
- Customer Relationship Management
- Decision-Making
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Fleet Service Agent
American Airlines
03.2024 - 11.2024
Business Manager
Food to Go Inc.
10.2021 - Current
Ramp Agent
Swissport USA
10.2019 - 05.2021
Sales Associate
Newslink
12.2018 - 10.2019
GED -
Miami Senior High
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