
Results-driven QA Analyst with experience at Qpsi, specializing in test case development and defect tracking. Proven ability to enhance quality processes and ensure user satisfaction through effective performance testing. Strong communication skills complemented by a keen eye for detail, contributing to improved product reliability and customer support excellence.
Quality inspector for in site production .
Inspected three full orders per shift .
Call agent for all PagePlus Cellular customers.
Specialist in helping customer with technical issues , guided customer through troubleshooting process.
Test case development
Test documentation creation
Problem solving skills
Communication skills
Software development
Quality processes
Defect tracking
Materials inspection
Continuous improvement
Development team collaboration
Decision-making
Teamwork and positive attitude
Customer service
Technical support
Documentation skills