Dedicated professional with a strong background in customer service and operations support. Known for effective communication and problem-solving skills, contributing to efficient service delivery and positive team dynamics.
Overview
2
2
years of professional experience
Work History
Shift Leader
Hardee's Restaurant
Rockingham, NC
10.2024 - 03.2026
Managed daily operations to ensure efficient service and customer satisfaction.
Trained and supervised team members to enhance performance and teamwork.
Implemented inventory control procedures to minimize waste and optimize stock levels.
Coordinated shift schedules to meet staffing requirements and maintain coverage.
Monitored cash handling procedures to ensure accuracy and accountability during transactions.
Enforced company policies and regulations with employees.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Cashier
Bojangles'
07.2024 - 10.2024
Maintained accurate cash drawer balance throughout shifts.
Processed customer transactions efficiently using point-of-sale systems.
Ensured high levels of customer satisfaction through friendly service.
Cashier Team Lead
Zaxbys
Rockingham, NC
09.2023 - 03.2024
Supervised daily operations to ensure efficient service delivery and customer satisfaction.
Resolved customer complaints promptly, fostering a positive dining experience for guests.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.