Summary
Overview
Work History
Education
Skills
Timeline
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Kelis Figueroa

Willimantic,CT

Summary

Goal-oriented, tasks will get done efficiently and on-time. Overly energetic and out-going, capable of communicating well and learning quickly. Experienced in organizational and multitasking skills. A great team player and very dedicated to meeting the customers needs.

Overview

2
2
years of professional experience

Work History

Crew Member

Dunkin' Donuts
Willimantic, CT
09.2021 - Current
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked well with teammates and accepted coaching from management team.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.

Crew Member

Kentucky Fried Chicken
Willimantic, CT
03.2020 - 08.2021
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals and collected payments.
  • Supported great dining and meal experiences for guests.
  • Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Waitress

Humacao
East Hartford, CT
10.2020 - 02.2021
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.

General Laborer

UConn
Mansfield Center, CT
06.2018 - 08.2018
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Assisted team members with tasks that require group effort.
  • Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
  • Notified supervisors of defective equipment or material.
  • Performed general housekeeping and cleaning tasks.
  • Read work orders or received oral instructions to determine work assignments and equipment and materials needed.

Education

No Degree - General Studies

Three Rivers Community College
Norwich, CT

High School Diploma -

Windham High School
Willimantic, CT
06.2020

Skills

  • Time Management and Prioritization
  • Critical Thinking
  • Attention to Detail
  • Customer Service
  • Dependable and Cooperative
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Multitasking and Organization

Timeline

Crew Member

Dunkin' Donuts
09.2021 - Current

Waitress

Humacao
10.2020 - 02.2021

Crew Member

Kentucky Fried Chicken
03.2020 - 08.2021

General Laborer

UConn
06.2018 - 08.2018

No Degree - General Studies

Three Rivers Community College

High School Diploma -

Windham High School

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Kelis Figueroa